Read the following consumer complaints and then follow the instructions below:
| Complaint |
|-----------|
| A | My bank has not reduced its loan rates in line with EU regulations |
| B | I have been waiting four weeks for the electricity company to connect my house to the main electricity supply |
| C | My mobile phone company keep charging me extra money every month |
Match the complaints above with the organisation that the consumer should be referred to by placing A, B and C in the correct box below - Junior Cycle Business Studies - Question 10 - 2022
Question 10
Read the following consumer complaints and then follow the instructions below:
| Complaint |
|-----------|
| A | My bank has not reduced its loan rates in line with... show full transcript
Worked Solution & Example Answer:Read the following consumer complaints and then follow the instructions below:
| Complaint |
|-----------|
| A | My bank has not reduced its loan rates in line with EU regulations |
| B | I have been waiting four weeks for the electricity company to connect my house to the main electricity supply |
| C | My mobile phone company keep charging me extra money every month |
Match the complaints above with the organisation that the consumer should be referred to by placing A, B and C in the correct box below - Junior Cycle Business Studies - Question 10 - 2022
Step 1
Match Complaint A: My bank has not reduced its loan rates in line with EU regulations
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Answer
A should be matched with the Financial Services Ombudsman, as this complaint is related to banking and financial services.
Step 2
Match Complaint B: I have been waiting four weeks for the electricity company to connect my house to the main electricity supply
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Answer
B should be matched with the Commission for Energy Regulation, as this complaint concerns electricity supply.
Step 3
Match Complaint C: My mobile phone company keep charging me extra money every month
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Answer
C should be matched with the Commission for Communication Regulation, as this complaint pertains to issues with a communication service provider.
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