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Ann bought a new school bag and discovered it was damaged when she got home - Junior Cycle Home Economics - Question 3
Question 3
Ann bought a new school bag and discovered it was damaged when she got home. (a) Outline the procedure Ann should have followed when she discovered the school bag w... show full transcript
Worked Solution & Example Answer:Ann bought a new school bag and discovered it was damaged when she got home - Junior Cycle Home Economics - Question 3
Step 1
Outline the procedure Ann should have followed when she discovered the school bag was damaged.
Answer
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Bring the school bag and packaging back to the shop. It’s important to have the original items for context in the complaint.
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Bring the original receipt and/or guarantee. This proof of purchase is crucial for processing the complaint.
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Go to the Customer Services desk. This is typically where complaints are handled in stores.
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Ask politely to speak to the manager. Speaking to a manager can often expedite the resolution process.
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State what you expect the shop to do. Be clear about whether you want a refund, exchange, or repair.
Step 2
Write Ann’s letter of complaint to the shop where the school bag was purchased.
Answer
Ann Smith
123 Main Street
Dublin, Ireland
[Date]
Dear Sir/Madam,
I am writing to inform you that I purchased a school bag from your store on [date of purchase]. Unfortunately, upon arriving home, I discovered that it was damaged. The item in question is a [make and model of bag]. I have attached the original receipt for your reference.
Given the circumstances, I would appreciate it if you could either replace the bag or provide me with a full refund.
Thank you for your assistance in this matter. I look forward to your prompt response.
Yours sincerely,
Ann Smith
Step 3
Step 4
Explain the consumer terms: redress and guarantee.
Answer
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Redress: This refers to the remedy available to consumers when a product is faulty. It can involve repair, replacement, or refund of the product.
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Guarantee: A guarantee is a contract between the manufacturer and the consumer, ensuring that the product will be fit for its intended purpose and satisfactory for a specified duration. If it fails to meet these criteria, the consumer is entitled to seek redress.