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3. (a) List and explain four reasons why consumers need to be informed - Junior Cycle Home Economics - Question 3 - 2009
Question 3
3. (a) List and explain four reasons why consumers need to be informed. (b) Outline four sources of consumer information. (c) A mobile phone, still under guarante... show full transcript
Worked Solution & Example Answer:3. (a) List and explain four reasons why consumers need to be informed - Junior Cycle Home Economics - Question 3 - 2009
Step 1
List and explain four reasons why consumers need to be informed.
Answer
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To make wise decisions: Consumers must be informed to choose products that best meet their needs and preferences.
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To get value for money: Understanding pricing, quality, and features allows consumers to compare options and ensure they are getting the best deals.
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To understand the laws: Knowledge of consumer rights and regulations empowers consumers to make informed choices and protect themselves legally.
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To be able to complain effectively: Informed consumers know how to articulate their grievances, which can lead to more effective resolutions.
Step 2
Outline four sources of consumer information.
Answer
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National Consumer Agency: Provides guidance and support regarding consumer rights.
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Consumers Association of Ireland: Offers insights and reports on consumer goods and services.
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Magazines/Newspapers: Publications often feature reviews and articles related to consumer products.
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Advertising: Commercial advertisements provide information about new products and their features.
Step 3
List three forms of redress available to the consumer in this situation.
Answer
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Refund: The consumer can request a full refund of the purchase price.
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Repair: The shop may offer to repair the faulty mobile phone at no extra cost.
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Credit note: In some cases, the consumer may receive a credit note for future purchases.
Step 4
Write the consumer’s letter of complaint to the shop where the mobile phone was bought.
Answer
Dear Sir/Madam,
[Your Address] [Date] [Shop Address]
I recently purchased a mobile phone from your store on [Date Purchased]. Unfortunately, the phone has developed a fault and is still under guarantee.
I kindly request a [refund/repair/credit note] for this issue. I have included my receipt for your reference.
Thank you for your prompt attention to this matter.
Sincerely, [Your Name]
Step 5
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