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Question A
Outline the different strategies that can be used to manage change. Refer to the text in your answer. Mike Ryan was a carpenter who retrained as a chef. In 2012 he ... show full transcript
Step 1
Answer
Communication: Effective communication about the reasons for the changes and the expected outcomes helps in easing employees' concerns. Regular updates can also ensure everyone is on the same page.
Employee Involvement: Involving employees in discussions regarding changes can lead to greater acceptance. The meeting held by management allowed employees to voice their opinions, contributing to a sense of ownership.
Training and Development: Providing thorough training can ease the transition to new systems. In this case, employees received training on the online ordering system, which increases productivity and confidence.
Supportive Leadership: Management must actively support change initiatives. By being approachable and willing to address employee concerns, management can foster a supportive environment.
Feedback Mechanisms: Establishing channels for ongoing feedback allows for adjustments to change strategies based on employee experiences and suggestions. Regular check-ins can enhance the effectiveness of the change process.
Step 2
Answer
Franchising: Mike's Pizza has chosen to expand through franchising, allowing other owners to use the established brand and business model. This method minimizes financial risk for Mike, as franchisees invest their capital and adhere to the brand standards, which helps ensure consistent quality.
Organic Growth: In addition to franchising, Mike's Pizza has pursued organic growth through opening new restaurant locations. This approach allows for more direct control over the operational standards and business decisions, although it requires significant capital investment and management capacity.
Step 3
Answer
Mike's Pizza has various social responsibilities to consider:
Employees: The business must ensure fair wages and safe working conditions, fostering a supportive and inclusive workplace. They should also focus on professional development and employee satisfaction to maintain morale and productivity.
Customers: Mike's Pizza is responsible for providing high-quality products and ensuring food safety. Educating customers about sourcing and sustainability practices can also enhance their credibility.
Local Communities: The company holds a responsibility to the local communities where it operates. This includes sourcing ingredients locally whenever possible and participating in community initiatives.
Suppliers: Ethical sourcing is essential. Building fair and respectful relationships with suppliers not only ensures quality but also aligns with social responsibility practices.
Environmental Concerns: The business should aim to minimize its environmental impact through sustainable practices in food sourcing, packaging, and waste management initiatives.
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