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Question 7
Distinguish between chain of command and span of control.
Step 1
Answer
The chain of command refers to the formal line or path through which orders and instructions flow from the top levels of management to the lower levels within an organization. It primarily establishes the hierarchical structure of the business, ensuring that everyone knows who to report to and who is responsible for what. Additionally, it acts as a channel for feedback, facilitating communication within the organization.
Step 2
Answer
On the other hand, the span of control pertains to the number of employees who report directly to a manager or supervisor in an organization. This can vary greatly depending on factors such as the nature of the work, the experience and skill levels of the staff, and the managerial approach. A wide span of control means that a manager oversees many employees, while a narrow span allows for more direct supervision.
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