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"On average managers spend over 75% of their time communicating."\nExplain the factors that ensure managers communicate effectively - Leaving Cert Business - Question B - 2005
Question B
"On average managers spend over 75% of their time communicating."\nExplain the factors that ensure managers communicate effectively. Use examples where appropriate.
Worked Solution & Example Answer:"On average managers spend over 75% of their time communicating."\nExplain the factors that ensure managers communicate effectively - Leaving Cert Business - Question B - 2005
Step 1
Source Credibility
Answer
The likelihood of a receiver believing and trusting the information is crucial. Managers must establish credibility so that their messages are accepted. For example, if a manager has a history of providing accurate and timely information, team members are more likely to trust their communication.
Step 2
Mistaken Assumptions
Answer
Managers should avoid making assumptions about the receiver's understanding. They should ensure that their messages are clear and that they verify the receiver's comprehension. For instance, following up with team members after delivering instructions can clarify any misunderstandings.
Step 3
The Climate of the Organisation
Answer
The overall atmosphere in the workplace affects communication. A positive organizational culture, where employees feel comfortable sharing ideas, fosters open communication. For example, regular team meetings create an environment where managers and employees can discuss challenges collaboratively.
Step 4
Step 5
Effective Use of Media
Answer
Choosing the right medium to communicate is essential. Managers can use emails, meetings, or informal chats depending on the situation. For instance, critical updates may require a face-to-face meeting, while routine information may be adequately shared through email.
Step 6