Ava Darcey purchased headphones from Headline Electronic store for £195.99. After two weeks the speaker in her left ear started to skip and then stopped completely. She returned to the store to complain as the headphones were not of merchantable quality. (A) State the law that protects Ava in this case. (B) Outline two forms of redress that Ava is entitled to in the above case. (C) Explain two benefits of Ava taking her case to the Small Claims Court. (D) Outline two reasons why the advertisements below are unlawful under the Employment Equality Act 1998. 1. Hotel Receptionist required - must be Irish and speak fluent English 2. Van driver needed to deliver goods across Ireland - male driver preferable

Leaving Cert Business Consumer Protection & Legislation: Ava Darcey purchased headphones

Ava Darcey purchased headphones from Headline Electronic store for £195.99 - Leaving Cert Business - Question A - 2015

Question A

Ava Darcey purchased headphones from Headline Electronic store for £195.99. After two weeks the speaker in her left ear started to skip and then stopped completely. ... show full transcript

Worked Solution & Example Answer:Ava Darcey purchased headphones from Headline Electronic store for £195.99 - Leaving Cert Business - Question A - 2015

Step 1

State the law that protects Ava in this case.

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Answer

The law that protects Ava in this case is the Sale of Goods and Supply of Services Act 1980. This legislation provides consumers with rights to ensure that goods purchased are of satisfactory quality and fit for purpose.

Step 2

Outline two forms of redress that Ava is entitled to in the above case.

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Answer

Refund: Ava can request a full refund since the headphones were found to be defective after purchase.
Replacement: She can ask for a replacement product that meets quality standards, ensuring she receives functional headphones.

Step 3

Explain two benefits of Ava taking her case to the Small Claims Court.

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Answer

Cost-effective: The Small Claims Court offers a low-cost mechanism for resolving disputes, with minimal legal fees involved, making it accessible for Ava.
Quick Resolution: The court aims to provide a swift resolution to consumer claims, ideally resolving cases without lengthy processes.

Step 4

Outline two reasons why the advertisements below are unlawful under the Employment Equality Act 1998.

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Answer

Discrimination based on nationality: The advertisement for the hotel receptionist is discriminatory as it specifies the applicant must be Irish, which is in violation of the Employment Equality Act.
Gender discrimination: The advertisement for the van driver prefers a male applicant, which is unlawful under the act as it discriminates based on gender.

Ava Darcey purchased headphones from Headline Electronic store for £195.99 - Leaving Cert Business - Question A - 2015

Worked Solution & Example Answer:Ava Darcey purchased headphones from Headline Electronic store for £195.99 - Leaving Cert Business - Question A - 2015

State the law that protects Ava in this case.

Outline two forms of redress that Ava is entitled to in the above case.

Explain two benefits of Ava taking her case to the Small Claims Court.

Outline two reasons why the advertisements below are unlawful under the Employment Equality Act 1998.

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