Read the information supplied and answer the questions which follow - Leaving Cert Business - Question A - 2019
Question A
Read the information supplied and answer the questions which follow.
Debs Dress
Jane Boland purchased her Debs dress from a local retailer. When she tried on the d... show full transcript
Worked Solution & Example Answer:Read the information supplied and answer the questions which follow - Leaving Cert Business - Question A - 2019
Step 1
Name the consumer law/act that protects Jane in this situation.
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Answer
The relevant consumer law that protects Jane in this situation is the Sale of Goods and Supply of Services Act 1980.
Step 2
Explain the terms 'merchantable quality' and 'fit for purpose'.
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Goods must be of merchantable quality, meaning that they should meet a reasonable standard of quality suitable for the price paid.
Fit for purpose means that goods must do what they are intended to do, for instance, a raincoat should keep the wearer dry, while a freezer should maintain a temperature suitable for preserving food.
Step 3
Outline two forms of remedy/redress that Jane is entitled to.
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Refund: Jane is entitled to a full refund for the dress if it is found to be faulty.
Replacement: The retailer may offer a replacement garment of the same or better quality if the original dress is defective.
Step 4
Explain one method Jane could use as proof of purchase.
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Jane could use a receipt or a bank statement as proof of purchase, as these documents show the price paid and the date of the transaction.
Step 5
Outline two advantages for a consumer in taking a case to the Small Claims Court.
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Inexpensive/Low Cost: It only costs €25 to take a case to the Small Claims Court, making it accessible for consumers.
Convenient: The Small Claims Court is located in the local district court, which simplifies the process of access for consumers.
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