Outline a consumer's legal rights under the terms of the Sale of Goods and Supply of Services Act 1980, with reference to any three of the following:
(i) Merchantable Quality
(ii) Guarantees
(iii) Signs limiting consumer rights
(iv) Unsolicited Goods - Leaving Cert Business - Question C - 2014
Question C
Outline a consumer's legal rights under the terms of the Sale of Goods and Supply of Services Act 1980, with reference to any three of the following:
(i) Merchantabl... show full transcript
Worked Solution & Example Answer:Outline a consumer's legal rights under the terms of the Sale of Goods and Supply of Services Act 1980, with reference to any three of the following:
(i) Merchantable Quality
(ii) Guarantees
(iii) Signs limiting consumer rights
(iv) Unsolicited Goods - Leaving Cert Business - Question C - 2014
Step 1
(i) Merchantable Quality
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Answer
A consumer has the right to expect that goods purchased are of merchantable quality. This means the items should meet a reasonable standard and must be fit for the purpose they are sold for. For example, if a consumer buys a pen for £5, it should function as intended and not be defective.
Step 2
(ii) Guarantees
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Answer
Guarantees serve as additional protection for the consumer. These are promises made by the seller or manufacturer regarding the quality and performance of goods. If the product fails to meet the guaranteed standards, the consumer has the right to seek either a refund or replacement from the seller.
Step 3
(iii) Signs limiting consumer rights
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Answer
Consumers should be aware that any signs or notices limiting their rights, such as 'No Cash Refunds' or 'No Exchanges,' cannot override statutory rights. These signs must not mislead consumers about their legal rights when making a purchase.
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