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Martina bought a pair of boots costing €100 from Reilly's Footwear Ltd - Leaving Cert Business - Question 1 (A) - 2008
Question 1 (A)
Martina bought a pair of boots costing €100 from Reilly's Footwear Ltd. After one week the heel came off one of the boots. She returned to the shop with the receipt ... show full transcript
Worked Solution & Example Answer:Martina bought a pair of boots costing €100 from Reilly's Footwear Ltd - Leaving Cert Business - Question 1 (A) - 2008
Step 1
Step 2
Explain Martina’s legal rights and the duties of Reilly’s Footwear Ltd.
Answer
Martina has several legal rights under consumer law:
- Goods should be of merchantable quality: The boots must meet the standards of quality that a reasonable buyer would expect.
- Goods should be fit for the purpose intended: The boots should serve their intended function without defects.
- Entitled to refund/replacement/repair: If the boots are defective, Martina is entitled to seek a refund, replacement, or repair.
Duties of Reilly’s Footwear Ltd.:
- Reilly’s Footwear Ltd. is responsible for ensuring that the boots sold are of good quality.
- They must take back the defective goods and provide either a refund or a replacement.
- The seller should aim to resolve any issue the consumer has with the product efficiently.
Step 3
Explain two advantages to Martina of taking her case to the Small Claims Court.
Answer
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Provides a quick solution to consumer claims: The Small Claims Court is designed to handle disputes swiftly, allowing Martina to resolve her issue without excessive delay.
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Accessible and cost-effective: The court is very accessible to individuals as it does not require legal representation from solicitors, making it a less expensive option for resolving disputes.