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Read the information supplied and answer the questions which follow - Leaving Cert Business - Question 6 - 2012
Question 6
Read the information supplied and answer the questions which follow. 'White Water' Department Store recently installed a new IT system to track its sales. Deirdre M... show full transcript
Worked Solution & Example Answer:Read the information supplied and answer the questions which follow - Leaving Cert Business - Question 6 - 2012
Step 1
Explain two of the following functions of Deirdre's job as a Human Resource Manager: (i) Training and Development
Answer
The function of Training and Development involves providing employees with the necessary skills, knowledge, and attitudes needed to perform their jobs effectively.
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Training: This involves structured programs aimed at enhancing the capabilities of employees. Various types include:
- Induction: Familiarizing new staff with the company and their roles.
- On-the-job training: Employees learn while working, gaining practical experience.
- Off-the-job training: Employees attend external courses to develop skills. This investment in training improves overall job performance and boosts staff morale.
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Development: This goes beyond immediate job requirements and prepares employees for future challenges. It includes opportunities for promotions through advanced learning (e.g., further education or specialized courses). It fosters a culture of continuous learning within the organization.
Step 2
Explain two of the following functions of Deirdre's job as a Human Resource Manager: (ii) Recruitment and Selection
Answer
Recruitment and Selection is the process of attracting suitable candidates for job vacancies and choosing the right candidates for the positions.
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Recruitment: This involves creating a pool of potential candidates through job postings, networking, or sourcing candidates via recruitment agencies. It ensures proper job descriptions are prepared, detailing the qualifications and skills required.
- Advertising the vacancies and utilizing social media to reach a wider audience is also crucial.
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Selection: This is about identifying the most suitable candidate from the pool. It involves screening applications, conducting interviews, and assessing candidates through various testing methods. The goal is to ensure that the selected candidate aligns with the organization's culture and job requirements.
Step 3
Explain two of the following functions of Deirdre's job as a Human Resource Manager: (iii) Employer/Employee Relations
Answer
Employer/Employee Relations focuses on maintaining a positive relationship between management and employees, impacting productivity and morale.
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Communication: It is essential to establish clear channels for feedback and dialogue. This helps in addressing employee concerns and suggestions, leading to a more engaged workforce.
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Conflict Resolution: The HR Manager plays a critical role in resolving disputes through mediation and fostering an environment where issues can be discussed openly. This minimizes workplace tensions and contributes to a harmonious work environment.
Step 4
Deirdre must prepare a Job Description when recruiting new staff. Outline three items included in a Job Description.
Answer
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Job Title: This identifies the position and provides a clear understanding of the role.
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Duties and Responsibilities: A detailed list of the tasks expected to be performed in the role, helping to set clear expectations.
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Working Conditions: This includes specifics like hours of work, location, and any special requirements relevant to the position.
Step 5
Explain the terms 'Commission' and 'Benefit-in-Kind' and illustrate your answer with one example of each.
Answer
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Commission: This is a payment based on sales performance, often a percentage of the sales made. For example, a sales representative at White Water may receive 4% commission on total sales, motivating them to increase performance.
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Benefit-in-Kind: This refers to non-cash rewards provided to employees beyond their basic salary. An example is a company car or health insurance, which adds extra value to the employment package.
Step 6
Explain two benefits of teamwork.
Answer
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Improved Productivity: Teamwork enhances productivity as tasks are distributed among team members, allowing for diversification of skills and more efficient completion of tasks.
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Enhanced Creativity: Collaboration sparks innovation as team members share ideas and perspectives, leading to creative solutions and improvements in processes.
Step 7
Illustrate three other uses of Information Technology for 'White Water' Department Store.
Answer
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Online Sales Website: This enables customers to browse and purchase products online, increasing the store's reach.
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Inventory Management Systems: Helps track stock levels in real-time, ensuring items are replenished efficiently.
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Customer Relationship Management (CRM): Utilizing software to manage customer interactions and data, improving customer service and retention.