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Explain the term quality assurance as part of Total Quality Management (TQM) - Leaving Cert Business - Question C - 2015
Question C
Explain the term quality assurance as part of Total Quality Management (TQM). Quality Assurance is a system that guarantees customers that detailed systems are in p... show full transcript
Worked Solution & Example Answer:Explain the term quality assurance as part of Total Quality Management (TQM) - Leaving Cert Business - Question C - 2015
Step 1
Explain the term quality assurance as part of Total Quality Management (TQM).
Answer
Quality Assurance (QA) is a critical component of Total Quality Management (TQM). It ensures that processes are established and maintained to meet specific quality standards. QA involves systematic activities and policies implemented throughout the production process—from conception and design to final delivery. By emphasizing quality at every step, organizations can prevent defects and maintain consistent quality in their products or services.
In TQM, QA contributes to continuous improvement and customer satisfaction by adopting a proactive approach to managing quality. This systematic framework fosters a culture of accountability and excellence within the organization.
Step 2
Describe the benefits to a business of achieving a recognised quality standard/mark.
Answer
Achieving a recognized quality standard, such as ISO certifications, offers several significant benefits to a business:
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Consumer Trust: Quality marks, like the Q mark, assure consumers that products have met established industry standards, increasing customer confidence and loyalty.
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Competitive Advantage: Quality certifications act as marketing tools, helping businesses differentiate themselves in the marketplace. They can attract new customers and retain existing ones by showcasing commitment to quality.
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Easier Market Access: Businesses with recognized quality standards can more easily enter international markets, enhancing export opportunities and expanding their customer base.
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Premium Pricing: Companies associated with high-quality standards have the leverage to charge premium prices for their products, thereby increasing overall profitability.
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Efficiency and Cost Savings: Quality assurance practices reduce waste and errors, leading to significant cost savings and operational efficiency.
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Employee Morale: Recognition of quality standards often leads to better-trained staff and improved job satisfaction, creating a more motivated workforce.