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Explain the term quality assurance as part of Total Quality Management (TQM) - Leaving Cert Business - Question (C) - 2016
Question (C)
Explain the term quality assurance as part of Total Quality Management (TQM). Describe the benefits to a business of achieving a recognised quality mark standard.
Worked Solution & Example Answer:Explain the term quality assurance as part of Total Quality Management (TQM) - Leaving Cert Business - Question (C) - 2016
Step 1
Explain the term quality assurance as part of Total Quality Management (TQM).
Answer
Quality assurance is a critical component of Total Quality Management (TQM), focusing on ensuring that products and services meet certain standards of quality. It involves the implementation of systematic processes and detailed procedures at every stage of production, from design through final delivery. Quality assurance aims to:
- Guarantee that customers receive a product that meets the desired level of quality intended by the manufacturer.
- Establish comprehensive checks and controls throughout the production process to detect and correct any deviations from quality standards.
- Ensure continuous improvement of processes, thereby enhancing customer satisfaction and fostering trust in the brand.
Step 2
Describe the benefits to a business of achieving a recognised quality mark standard.
Answer
Achieving a recognised quality mark standard can provide significant benefits to a business, including:
- Competitive Advantage: Quality marks, such as the Q mark, signal to customers that a product has undergone rigorous evaluation and meets industry standards. This can distinguish a business from its competitors.
- Market Expansion: Quality standards can enable a business to export its products more easily, as recognized symbols help in gaining international credibility.
- Pricing Power: Businesses associated with high-quality standards can justify higher prices for their products, thus enhancing profitability.
- Cost Savings: Implementing quality standards minimizes errors and reduces rework, leading to lower operational costs.
- Enhanced Reputation: A recognized quality standard can improve the overall reputation of the business, making it a trusted choice for customers.
- Employee Motivation: Quality assurance and recognized standards often foster a culture of pride and accomplishment among employees, leading to higher job satisfaction.