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Explain the term TQM and describe how it can be of benefit to an organisation. - Leaving Cert Business - Question C - 2007
Question C
Explain the term TQM and describe how it can be of benefit to an organisation.
Worked Solution & Example Answer:Explain the term TQM and describe how it can be of benefit to an organisation. - Leaving Cert Business - Question C - 2007
Step 1
Explain the term TQM
Answer
Total Quality Management (TQM) is a comprehensive management approach aimed at improving the quality of products and services through the involvement of all members of an organization. It emphasizes a long-term focused effort to change processes throughout the organization to meet customer needs effectively. TQM is based on three core principles:
- Satisfying Customer Needs: The primary goal of TQM is to meet customer requirements and exceed their expectations.
- Providing Top Quality Products and Services: Organizations focus on ensuring that every output meets high-quality standards.
- Teamwork: TQM promotes a culture of collaboration among all employees to ensure high-quality performance and continual improvement.
Step 2
Describe how TQM can be of benefit to an organisation
Answer
Implementing TQM can yield several benefits for an organization:
- Quality of Products: TQM encourages a strong focus on delivering quality outputs, which can enhance customer satisfaction and loyalty.
- Reduced Costs: By identifying inefficiencies and improving processes, TQM can lead to cost savings in operations and less waste.
- Staff Motivation: Engaging employees in quality improvement initiatives can boost morale and motivation, leading to a more productive workforce.
- Public Image: Organizations recognized for quality management create a positive corporate image, which can improve market position.
- Customer Satisfaction: Consistent quality generates trust and satisfaction among customers, potentially leading to repeat business.
- Productivity: Overall productivity can improve as processes become more efficient, and employees are empowered to contribute to quality improvements.