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What advice on management activities would you give to Tom in relation to the new network installation department? Make relevant assumptions where necessary. - Leaving Cert Business - Question C - 2005
Question C
What advice on management activities would you give to Tom in relation to the new network installation department? Make relevant assumptions where necessary.
Worked Solution & Example Answer:What advice on management activities would you give to Tom in relation to the new network installation department? Make relevant assumptions where necessary. - Leaving Cert Business - Question C - 2005
Step 1
Planning
Answer
To lay a solid foundation for the network installation department, Tom should implement strategic planning. This involves setting clear organisational goals and determining the means to achieve them. Tom needs to assess the current market opportunities in network installation and identify customer needs. Involving employees in the planning process can enhance commitment and lead to more effective strategies.
Step 2
Strategic Management
Answer
Tom should structure his strategic management approach for the long term. This involves developing plans that align with the future vision of the company for the next few years. He may focus on profitability and market trends, ensuring the department adapts to technological advancements. Regular reviews and adjustments to strategies will help maintain relevance in the fast-evolving tech landscape.
Step 3
Tactical Planning
Answer
For immediate operational needs, Tom should establish tactical plans that cover day-to-day functions of the new department. This includes specific tasks such as personnel assignments, training programs for staff, and resource allocation. Tactical decisions should reflect the broader strategic objectives and remain flexible to adapt to changes as needed.
Step 4
Policies
Answer
Creating clear policies that define the operational procedures of the new network installation department is crucial. Policies should guide hiring practices, customer service expectations, and standard operating procedures. Tom should ensure these policies are well communicated to all employees to maintain consistency and clarity.
Step 5
Staffing and Training
Answer
Investing in training programs for existing staff and new hires will equip them with the necessary skills for network installation. Tom should focus on enhancing technical capabilities and customer service skills among his employees to meet client expectations. Implementing a structured onboarding and continuous education program will foster a knowledgeable workforce.
Step 6
Performance Monitoring
Answer
To ensure the success of the new department, Tom should establish performance metrics. Regularly measuring output against these metrics will allow for the identification of areas needing improvement. Feedback mechanisms should also be in place to refine processes and address any challenges faced by staff.