Outline one appropriate leadership style which a manager in a retail outlet could adopt, giving reasons for your choice. - Leaving Cert Business - Question (B) - 2018

One appropriate leadership style a manager in a retail outlet could adopt is the Democratic leadership style.

Characteristics:

• The leader shares decision-making with subordinates. This involves listening to the views of employees and incorporating their feedback into decisions, which helps them feel invested in the retail outlet's success.
• The leadership fosters a sense of belonging among staff, as employees may feel their contributions are valued. This style maintains control with the manager, ensuring that important decisions still align with the overall goals of the outlet.
• Teamwork is encouraged, which promotes a collaborative atmosphere that values information sharing and greater openness among team members.

Reasons:

• Employee Empowerment: This style allows employees some freedom to innovate and exhibit greater flexibility, fostering a sense of greater empowerment within their roles.
• Feedback Culture: It encourages feedback from employees regarding their interactions with customers, appreciating their efforts and contributions.
• Behavioral Modeling: When employees see their manager engaging democratically, they are likely to mirror this behavior with customers, which can enhance customer service.
• Confidence Boost: Employees will sell from a position of confidence when they feel trusted and empowered, which can significantly improve the customer experience and contribute to the growth of the retail business.