Explain the term ‘quality control’: - Leaving Cert Business - Question 12 - 2007

Quality control refers to the systematic process by which products are evaluated and verified to ensure they meet established standards. These standards can arise from legal requirements, customer expectations, and industry benchmarks.

The primary aim of quality control is to detect and rectify defects before the products reach the customer, thereby ensuring that the final output is consistent and dependable.

Benefits of Quality Control:

1. Reduces Waste and Costs: By identifying issues early in the production process, companies can minimize waste and reduce costs associated with returns and reworks.
2. Enhances Reputation: Maintaining high quality standards can improve a company’s reputation, leading to increased customer trust and loyalty.
3. Customer Loyalty: Satisfied customers are more likely to return for repeat purchases, fostering long-term relationships.
4. Market Entry and Product Innovation: Quality control makes it easier for companies to introduce new products into the market and enter new markets, as they can assure potential customers of their quality.