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1. Herr Schütz is in charge of a German helpline called 'Nummer gegen Kummer' - Leaving Cert German - Question 1 - 2017
Question 1
1. Herr Schütz is in charge of a German helpline called 'Nummer gegen Kummer'. Give details about the service. --- 2. (i) Cén fáth a mbaineann an oiread sin daoine... show full transcript
Worked Solution & Example Answer:1. Herr Schütz is in charge of a German helpline called 'Nummer gegen Kummer' - Leaving Cert German - Question 1 - 2017
Step 1
Why is this service used by so many people? Give two details.
Answer
This service is widely used because:
- Anonymity: Callers remain anonymous, which means they are not obliged to give their names. This encourages more individuals to seek help without fear of judgement.
- Supportive Environment: The service ensures that callers feel heard, knowing there is someone who listens to their problems.
Step 2
What issues do users raise? Give details.
Answer
Users often raise several sensitive issues, including:
- Sensitive Issues: Many callers discuss topics that are hard to talk about, reflecting their personal struggles.
- Family Conflicts: Issues such as arguments with family members are common, as individuals seek advice on how to manage these situations.
Step 3
What information is given about members of staff?
Answer
The staff is primarily composed of:
- Volunteers: Many of the staff members are volunteers who dedicate their time to assist others.
- Special Training: Staff members receive special training to handle various sensitive issues effectively.
Step 4
How do some callers open the conversation?
Answer
Callers often initiate conversations in straightforward ways such as:
- Simple Queries: Many might start with light-hearted inquiries or by ordering a pizza, using humor to ease into the discussion.
- Directly Addressing Concerns: Other callers may go straight to the issue at hand they want help with.
Step 5
How can users access this service online? Give two details.
Answer
Users can access this service online in the following ways:
- Website Access: They can visit the official website 'nummergegenkummer.de' to find resources.
- Account Setup: Users have the option to create an account or log in to access tailored support.