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Seán and Áine bought a television in a sale - Leaving Cert Home Economics - Question 4 - 2018
Question 4
Seán and Áine bought a television in a sale. When they unpacked the television, they found the screen was broken. They returned the television to the shop and were r... show full transcript
Worked Solution & Example Answer:Seán and Áine bought a television in a sale - Leaving Cert Home Economics - Question 4 - 2018
Step 1
In your opinion, was the shop entitled to refuse a refund to Seán and Áine? Give reasons for your answer.
Answer
In my opinion, the shop was not entitled to refuse a refund to Seán and Áine. According to consumer protection laws, customers are entitled to receive goods that are of satisfactory quality and fit for purpose. In this case, the television was faulty when it was purchased, which means the shop has a responsibility to repair, replace, or refund the item. Furthermore, since the problem was evident as soon as they unpacked it, it indicates that they were not aware of the fault before the sale. Additionally, the shop should have verified that the television was in proper working condition before selling it.
Step 2
Step 3
Outline the procedure for making a complaint when a problem occurs.
Answer
To make a complaint when a problem occurs, Seán and Áine should first return to the retailer along with their proof of purchase. They should explain the fault clearly and request a refund or replacement. If the retailer is unhelpful, they should document all communications and, if necessary, escalate the issue to a consumer protection agency or consider submitting a case to the Small Claims Court.
Step 4
Explain three benefits of the Small Claims Court to the consumer.
Answer
The Small Claims Court offers several benefits:
- Resolves small claims quickly; cases can be resolved in a short time frame, making it efficient for consumers.
- Accessibility; the maximum claim limit is €2,000, which covers many common disputes, and no legal representation is needed, simplifying the process.
- Locality; the court is typically close to the claimant's residence, making it convenient and reducing travel hassles.