Total Quality Management

Principles of Total Quality Management

The Principles of Total Quality Management (TQM) are:

1. Customer Focus
2. Teamwork
3. Continuous Improvement
4. Employee Empowerment

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5. Customer Focus: Emphasizes understanding and meeting customer needs and expectations, aiming to consistently deliver products and services that ensure customer satisfaction and loyalty.
6. Teamwork: Encourages active participation and collaboration among all employees, fostering a culture where ideas are shared, and problems are solved collectively for effective quality improvement.
7. Continuous Improvement: Focuses on relentlessly enhancing processes, products, and services to achieve zero defects, ensuring efficiency and high quality through ongoing evaluations and refinements.
8. Employee Empowerment: Involves providing employees with the necessary training, resources, and authority to take responsibility for the quality of their work, leading to a motivated and engaged workforce committed to continuous improvement.

Quality Assurance

Quality assurance (QA) is a systematic process that ensures products or services meet specified standards and requirements consistently, preventing defects and ensuring quality throughout production or service delivery. Many Businesses try achieve marks of quality, such as the Q mark to show they have a quality product. Quality Assurance results in a variety of benefits for companies such as:

• Improved Customer Satisfaction: Ensures products or services consistently meet or exceed customer expectations, leading to higher satisfaction and loyalty.
• Ability to Charge Higher Prices: High-quality products and services can justify premium pricing, increasing profitability.
• Competitive Advantage: Differentiates the organization from competitors by consistently delivering superior quality.
• Fewer Errors: Reduces defects and mistakes, leading to more efficient operations and lower costs.