4.1 Name any TWO types of business sectors - NSC Business Studies - Question 4 - 2024 - Paper 1

The Consumer Protection Act (CPA) aims to:

1. Promote fair and accessible places for people to sell their products and protect consumers regardless of their economic status.
2. Establish guidelines for better consumer information and prohibit unfair business practices.
3. Promote responsible consumer behavior, ensuring that businesses operate ethically.
4. Provide mechanisms for consumers to seek redress and resolve disputes effectively.

The applicable Act in the scenario is the Labour Relations Act (LRA).

Under the Labour Relations Act (LRA), employers have the following rights:

1. The right to form and join employer organizations.
2. The right to engage in collective bargaining and reach agreements with trade unions.
3. The right to manage and direct their businesses, including hiring and firing employees.
4. The right to discharge employees for misconduct in accordance with fair procedures.

SETAs (Sector Education and Training Authorities) play a critical role in:

1. Promoting and establishing learnerships and skills development programmes.
2. Collecting levies and disbursing grants to training providers and businesses.
3. Facilitating partnerships between employers and training institutions.
4. Reporting on industry skills needs to address skills shortages effectively.

Four aspects to include in an induction programme are:

1. Company policies and procedures - detailing the organizational structure and operational guidelines.
2. Health and safety regulations - ensuring employees are aware of workplace safety protocols.
3. Job roles and expectations - clarifying responsibilities and performance standards.
4. Introduction to key colleagues and team members - fostering relationships and communication within the team.

Two sources of external recruitment mentioned include:

1. Recruitment agencies
2. Social media

The advantages of external recruitment include:

1. Access to a larger talent pool, bringing in diverse skills and experiences.
2. Fresh perspectives and ideas that can enhance innovation within the company.

If TQM is poorly implemented, the impacts may include:

1. Decreased customer satisfaction due to inconsistent quality deliverables.
2. Increased operational costs as a result of repeated errors and inefficiencies.
3. Employee disengagement, resulting in lower morale and productivity.
4. Damage to the organization’s reputation, leading to loss of customers and market share.