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MOJO PAINTS The management of Mojo Paints wants to improve the quality of their paints because of various complaints from their customers - NSC Business Studies - Question 9 - 2016 - Paper 1
Question 9
MOJO PAINTS The management of Mojo Paints wants to improve the quality of their paints because of various complaints from their customers. They have requested emplo... show full transcript
Worked Solution & Example Answer:MOJO PAINTS The management of Mojo Paints wants to improve the quality of their paints because of various complaints from their customers - NSC Business Studies - Question 9 - 2016 - Paper 1
Step 1
Distinguish between decision making and problem solving.
Answer
Decision making involves selecting the best course of action from alternatives, often conducted by management or individuals with authority. In contrast, problem solving entails analyzing a situation to identify the root cause and implementing solutions, typically achieved through collaboration.
In the context of Mojo Paints, decision making may involve choosing which new paint quality to develop based on a set of proposed ideas, while problem solving would be the analytical process of understanding why the current paint quality is failing to meet customer expectations.
Step 2
Explain how Mojo Paints may apply the Delphi and nominal-group techniques to solve their business problem.
Answer
Mojo Paints can utilize the Delphi technique by compiling anonymous opinions from various stakeholders to gather diverse insights about the paint quality issues. A series of questionnaires can be sent to experts to converge on the most effective solutions.
For the nominal-group technique, Mojo Paints could assemble small teams to brainstorm ideas. Each member would propose their solutions, followed by a structured discussion to prioritize the ideas based on feasibility and effectiveness. This method would ensure that everyone's voice is heard and that innovative solutions are considered.
Step 3
Discuss the advantages of creative thinking.
Answer
Creative thinking can lead to innovative solutions that differentiate Mojo Paints from competitors. It encourages a culture of experimentation, allowing employees to explore new approaches to satisfy customer needs. Furthermore, it can enhance problem-solving abilities, as thinking outside the box often leads to discovering underlying issues and novel solutions. The resulting boost in morale and engagement can also foster a more collaborative and dynamic work environment.
Step 4
Recommend practical ways in which Mojo Paints may create an environment that stimulates creative thinking.
Answer
To stimulate creative thinking, Mojo Paints should consider the following:
- Encourage Open Dialogue: Create platforms where employees can freely share ideas without fear of criticism.
- Facilitate Workshops: Organize regular brainstorming sessions to generate and refine new concepts.
- Provide Resources: Offer access to tools and materials that promote experimentation and innovation in paint development.
- Reward Innovation: Implement a recognition system for employees who contribute creative solutions, enhancing motivation.
- Foster Diversity: Build teams with diverse backgrounds and expertise to bring varied perspectives to problem-solving.