4.1 Name any TWO types of business sectors - NSC Business Studies - Question 4 - 2024 - Paper 1

The purpose of the Consumer Protection Act (CPA) is to:

• Promote fair and sustainable practices for the protection of consumers.
• Establish national standards that protect consumers, helping to ensure they receive essential information and fair treatment in transactions.
• Foster responsible consumer behavior by establishing measures for consumer awareness.
• Protect consumers against unfair business practices and ensure they have access to adequate remedies.
• Encourage a culture of consumer rights and responsibilities within the marketplace.

The applicable Act is the Labour Relations Act (LRA).

Under the Labour Relations Act, employers have the right to:

• Formulate workplace policies and procedures.
• Manage their business operations and direct the workforce.
• Enforce rules and regulations concerning productivity and conduct.
• Engage and participate in collective bargaining through trade unions.

SETAs play a vital role in:

• Developing and implementing training programs that align with industry needs.
• Collecting and allocating funds for skills development to improve workforce qualifications.
• Working with businesses to assess skills gaps and develop strategies for training and support.
• Promoting learnerships and internships that enhance the skills of employees.

1. Company policies and procedures.
2. Safety regulations and emergency procedures.
3. Overview of company values and culture.
4. Introduction to key team members and their roles.

1. Recruitment agencies
2. Social media

External recruitment offers several advantages:

• Brings in new talent and diverse skills, enhancing innovation within the organization.
• Allows organizations to select candidates from a broader pool, increasing the likelihood of finding a perfect fit.
• Often provides candidates with fresh perspectives and ideas, contributing to overall business growth.

Total client/customer satisfaction is crucial because it:

• Builds customer loyalty, leading to repeat business.
• Enhances the company’s reputation, which can increase market share.
• Provides valuable feedback for continuous improvement in products and services.

If TQM is poorly implemented, businesses may face:

• Decreased employee morale and job satisfaction due to unclear expectations.
• Increased operational costs from inefficiencies and wasted resources.
• Damage to the company’s reputation, leading to loss of customers and reduced profitability.