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Businesses implement quality control and quality assurance processes to produce high quality products - NSC Business Studies - Question 6 - 2022 - Paper 1
Question 6
Businesses implement quality control and quality assurance processes to produce high quality products. They also enjoy the benefits of a high quality management syst... show full transcript
Worked Solution & Example Answer:Businesses implement quality control and quality assurance processes to produce high quality products - NSC Business Studies - Question 6 - 2022 - Paper 1
Step 1
Outline the differences between quality control and quality assurance.
Answer
Quality control is a system that ensures the desired quality is met during the production process, focusing on the detection of defects. It involves checking products or services to identify any that do not meet the required standards.
On the other hand, quality assurance is a proactive approach that ensures documented processes are followed to prevent errors before they occur. It focuses on ensuring that the processes themselves are effective and standards are set and adhered to in order to guarantee quality products.
Step 2
Explain the benefits of a good quality management system.
Answer
A good quality management system enhances customer satisfaction by ensuring that the products and services delivered meet customer expectations.
It optimizes processes, leading to improved efficiency and reduced waste, ultimately resulting in cost savings for the business. Furthermore, a strong focus on quality can enhance the company’s reputation and provide a competitive advantage in the market.
Step 3
Discuss the impact of the following TQM elements on large businesses: Continuous skills development/Education and training
Answer
Continuous skills development ensures that employees are always equipped with the latest knowledge and skills relevant to their roles, which improves overall productivity. Training programs that are regularly updated keep the workforce motivated and can foster innovation as employees feel more competent and valued.
Step 4
Discuss the impact of the following TQM elements on large businesses: Total client/customer satisfaction
Answer
Gaining insights through customer feedback allows large businesses to align their services with customer needs, leading to higher satisfaction levels. Satisfied clients are likely to become repeat customers, which drives sales and fosters loyalty. Additionally, ensuring customer satisfaction alleviates issues with client retention, reducing the cost of acquiring new customers.
Step 5
Advise businesses on the role of quality circles as part of continuous improvement to processes and systems.
Answer
Quality circles involve employees coming together to discuss and resolve issues related to quality. This collective approach encourages a sense of ownership among employees, which can lead to innovative solutions to problems. By incorporating employee feedback and ideas, businesses can continuously refine their processes and enhance productivity, leading to greater overall performance.