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5.1 Name THREE methods of external recruitment - NSC Business Studies - Question 5 - 2017 - Paper 1
Question 5
5.1 Name THREE methods of external recruitment. 5.2 Outline the placement procedure that should be considered when placing an employee in his/her new position. 5.3... show full transcript
Worked Solution & Example Answer:5.1 Name THREE methods of external recruitment - NSC Business Studies - Question 5 - 2017 - Paper 1
Step 1
Step 2
Outline the placement procedure that should be considered when placing an employee in his/her new position.
Answer
The placement procedure should include the following steps:
- Job Analysis: Determine the specific responsibilities and expectations for the position.
- Skills Assessment: Evaluate the skills and competencies required to perform the job effectively.
- Induction Plan: Create a comprehensive integration plan to help the new employee acclimate to the work environment.
Step 3
Explain the benefits of an induction programme on businesses.
Answer
An induction programme offers several benefits:
- Enhanced Understanding: It helps new employees understand company values, policies, and procedures.
- Increased Engagement: Proper orientation fosters a sense of belonging and commitment to the organization.
- Improved Performance: Employees become productive more quickly when they receive adequate training on their roles.
Step 4
Identify the employer and employee in the employment contract. Support your answer by quoting from the scenario.
Answer
The employer is Real Clean LTD as indicated by the statement, 'Real Clean LTD has employed Jane as a cleaner.' The employee is Jane, as referenced in 'Real Clean LTD signed an employment contract with Jane.'
Step 5
Mention FOUR aspects that must be included in an employment contract.
Answer
- Job Title: The employee's specific role and responsibilities.
- Salary and Benefits: The remuneration and any benefits entitled to the employee.
- Working Hours: Clear definition of working hours and expectations.
- Termination Clause: Conditions under which either party can terminate the employment.
Step 6
Advise Jane on the reasons for the termination of the employment contract.
Answer
Jane should be made aware that the termination may be due to factors such as:
- Redundancy: Real Clean LTD may no longer need her position.
- Poor Performance: If her performance did not meet the company's expectations.
- Misconduct: Any violation of the company policies could lead to termination.
Step 7
Explain the benefits of a good quality management system.
Answer
A good quality management system provides numerous advantages:
- Consistency in Quality: Ensures products/services meet customer expectations consistently.
- Increased Efficiency: Streamlines processes, reducing waste and optimizing resources.
- Customer Satisfaction: Enhances customer loyalty through improved service delivery.
Step 8
Distinguish between quality performance and quality management.
Answer
| Quality Performance | Quality Management |
|---|---|
| It is the outcome of products/services | It involves strategies to enhance quality standards |
| measured against set specifications | and processes in the organization |
| Evaluates how well a company meets customer needs | Focuses on continuous improvement and compliance |
Step 9
Identify the Total Quality Management (TQM) element applicable to the scenario above. Motivate your answer by quoting from the scenario.
Answer
The applicable TQM element is Total Client/Customer Satisfaction. This is supported by Jabu’s understanding that "the quality of her clothing determines her sales" which emphasizes the direct relationship between product quality and customer retention.
Step 10
Discuss the impact of the TQM element identified in QUESTION 5.7.1, on JP Clothing LTD as a large business.
Answer
The impact of Total Client/Customer Satisfaction on JP Clothing LTD includes:
- Enhanced Reputation: High-quality clothing leads to positive customer reviews, attracting more business.
- Increased Sales: Satisfied customers are likely to become repeat buyers, boosting sales.
- Competitive Edge: Maintaining high standards fosters brand loyalty, setting JP Clothing apart from competitors.
Step 11
Advise businesses on how to apply the PDCA cycle to improve the quality of products and services.
Answer
Businesses can implement the PDCA cycle through the following steps:
- Plan: Identify the problem areas in current processes and outline steps for improvement.
- Do: Implement the planned changes on a small scale to test their effectiveness.
- Check: Evaluate the results of the changes and measure their impact.
- Act: If the changes are beneficial, standardize the process; if not, refine the approach and retest.