Photo AI
4.1 Name any TWO types of business sectors - NSC Business Studies - Question 4 - 2024 - Paper 1
Question 4
4.1 Name any TWO types of business sectors. 4.2 Outline the purpose of the Consumer Protection Act (CPA), 2008 (Act 68 of 2008). 4.3 Read the scenario below and an... show full transcript
Worked Solution & Example Answer:4.1 Name any TWO types of business sectors - NSC Business Studies - Question 4 - 2024 - Paper 1
Step 1
Step 2
4.2 Outline the purpose of the Consumer Protection Act (CPA), 2008 (Act 68 of 2008).
Answer
The purpose of the Consumer Protection Act (CPA), 2008 is to promote fair and accessible practices for consumers and ensures their rights are protected. The CPA aims to:
- Establish national standards for consumer protection against unfair business practices.
- Enable consumers to make informed decisions through better information.
- Promote responsible consumer behavior and ensure businesses engage ethically.
- Support the establishment of a National Consumer Commission (NCC) to oversee compliance.
- Allow measures to resolve disputes effectively and efficiently.
Step 3
Step 4
4.3.2 Explain the rights of employers in terms of the Act identified in QUESTION 4.3.1.
Answer
The Labour Relations Act provides several rights to employers, including:
- The right to organize and participate in collective bargaining.
- The right to make decisions about the business operations without interference.
- The right to engage employees in disciplinary processes as per set procedures.
- The ability to negotiate terms of employment which align with business needs.
Step 5
4.4 Advise businesses on the role of SETAs in supporting the Skills Development Act (SDA), 1998 (Act 97 of 1998).
Answer
The Sector Education and Training Authorities (SETAs) play a pivotal role in supporting the Skills Development Act by:
- Facilitating skills development and training for employees in specific sectors.
- Allocating grants and funding for training initiatives.
- Collaborating with employers to identify skills gaps and development needs.
- Undertaking research to inform skills development strategies.
Step 6
4.5 State any FOUR aspects that should be included in an induction programme.
Answer
Four aspects that should be included in an induction programme are:
- Overview of company policies and procedures.
- Introduction to team members and departments.
- Explanation of job responsibilities and performance expectations.
- Tour of company facilities.
Step 7
Step 8
4.6.2 Explain the advantages of external recruitment.
Answer
Advantages of external recruitment include:
- Access to a wider pool of candidates with diverse skills and experience.
- Fresh perspectives and ideas that can stimulate innovation within the company.
- Reduction in the risk of internal conflicts associated with promoting existing employees.
Step 9
4.8 Advise businesses on the impact of total quality management (TQM) if poorly implemented.
Answer
If total quality management (TQM) is poorly implemented, the impact on businesses can be severe, including:
- A decrease in customer satisfaction and loyalty due to inconsistent quality.
- Waste of resources through inefficient processes leading to increased costs.
- Poor employee morale and engagement, as employees may feel disillusioned with management practices.
- Potential losses in market share as competitors may outpace the company in quality offerings.