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Read the scenario below and answer the questions that follow - NSC Business Studies - Question 5 - 2016 - Paper 1
Question 5
Read the scenario below and answer the questions that follow. MARGARET GUEST HOUSE (MGH) Margaret Guest House has advertised a post for a receptionist in the local... show full transcript
Worked Solution & Example Answer:Read the scenario below and answer the questions that follow - NSC Business Studies - Question 5 - 2016 - Paper 1
Step 1
State TWO job analysis components that MGH used to compile the advertisement.
Answer
Components of job analysis include:
A. Job description
- The receptionist is responsible for making bookings and arranging transport for guests.
- He/She manages the system for the safekeeping of the guests' valuables.
B. Job specification
- Applicants must have a Diploma in Administration Management.
- Speaking, reading and writing skills in English are a requirement.
Step 2
Name the type of recruitment that MGH used to find suitable candidates for the vacant post. Motivate your answer.
Answer
MGH used internal recruitment as it likely sourced candidates from within the industry or existing employee networks, which allows for a more familiar and possibly more qualified pool of applicants.
Step 3
Explain the role of the interviewee/applicant during the interview.
Answer
The interviewee/applicant should:
- Greet the interviewer with a warm handshake and a friendly smile to create a positive impression.
- Listen carefully to the questions, ensuring understanding before responding.
- Use clear and appropriate body language to convey confidence.
- Be assertive when discussing their qualifications and experiences.
- Express genuine interest in the position and the company.
Step 4
Explain screening as part of the selection procedure.
Answer
Screening involves reviewing application documents against job specifications to ensure that candidates meet the minimum qualifications. Candidates who do not meet these requirements are separated from those who do, streamlining the selection process.
Step 5
Discuss the benefits of a good quality management system.
Answer
A good quality management system can lead to:
- Improved customer satisfaction through enhanced service delivery.
- Increased productivity by optimizing time management and resource allocation.
- Enhanced product/service quality through systematic assessments and improvements.
- A stronger competitive advantage, as it aligns business goals with performance standards.
Step 6
Distinguish between quality control and quality assurance.
Answer
Quality control focuses on the inspection of final products to ensure they meet established standards, while quality assurance involves proactive measures throughout the production process to ensure quality is built into products from the start.
Step 7
Step 8
Suggest quality indicators for the purchasing function.
Answer
Quality indicators for the purchasing function may include:
- Maintaining optimal stock levels to prevent shortages.
- Effective monitoring of supplier performance and compliance with contracts.
- Regular assessment of procurement processes for efficiency and cost-effectiveness.