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5.1 Name THREE methods of external recruitment - NSC Business Studies - Question 5 - 2017 - Paper 1
Question 5
5.1 Name THREE methods of external recruitment. 5.2 Outline the placement procedure that should be considered when placing an employee in his/her new position. 5.3... show full transcript
Worked Solution & Example Answer:5.1 Name THREE methods of external recruitment - NSC Business Studies - Question 5 - 2017 - Paper 1
Step 1
5.1 Name THREE methods of external recruitment.
Answer
External recruitment methods include:
- Printed media: Such as newspapers and flyers.
- Social media platforms: Utilizing channels like Facebook or LinkedIn for recruitment.
- Recruitment agencies: Hiring third-party firms to find suitable candidates.
Step 2
5.2 Outline the placement procedure that should be considered when placing an employee in his/her new position.
Answer
The placement procedure should include:
- Identification of responsibilities: Clearly outline the role the employee will fulfill, including specific tasks.
- Assessing candidate fit: Evaluate the employee's qualifications and skills to ensure they match the requirements of the position.
- Introduction to the team: Introduce the new employee to their colleagues and supervisor to foster a collaborative environment.
- Training and orientation: Provide comprehensive training to familiarize the employee with company policies and practices.
Step 3
5.3 Explain the benefits of an induction programme on businesses.
Answer
An induction programme offers several advantages:
- Enhanced employee understanding: New hires gain a clear understanding of the company's culture and values, which aids integration.
- Increased productivity: Familiarity with the business processes equips employees to contribute effectively from the outset.
- Reduced turnover: A strong induction can help decrease employee turnover by ensuring new hires feel welcomed and valued.
- Improved morale: Establishing connections with other employees during induction boosts team morale.
Step 4
Step 5
5.4.2 Mention FOUR aspects that must be included in an employment contract.
Answer
An employment contract should include:
- Job title and description: Clearly stating the role and responsibilities.
- Terms of employment: Details regarding salary, benefits, and working hours.
- Leave policies: Information on leaves such as vacation and sick leave.
- Termination conditions: Criteria under which the employment can be terminated.
Step 6
5.4.3 Advise Jane on the reasons of the termination of the employment contract.
Answer
Jane should be aware of possible reasons for termination, such as:
- Redundancy: Company restructuring may render her position unnecessary.
- Performance issues: If her work does not meet the expected standards.
- Misconduct: Any violation of company policies could also lead to termination.
Step 7
5.5 Explain the benefits of a good quality management system.
Answer
A good quality management system provides multiple benefits:
- Increased customer satisfaction: Delivering consistent quality leads to loyal customers.
- Operational efficiency: Streamlined processes reduce waste and improve productivity.
- Competitive advantage: A strong reputation for quality differentiates the business from its competitors.
Step 8
5.6 Distinguish between quality performance and quality management.
Answer
| Quality Performance | Quality Management |
|---|---|
| Relates to actual results and outputs | Involves the processes and methodologies used to ensure quality |
| Measures success against standards | Focuses on continual improvement and strategic planning |
Step 9
5.7.1 Identify the Total Quality Management (TQM) element applicable to the scenario above. Motivate your answer by quoting from the scenario.
Answer
The applicable TQM element is Total Client/Customer Satisfaction. The scenario states that "Customers always speak very highly of the quality of the clothing," indicating a focus on delivering high-quality products that meet customer needs.
Step 10
5.7.2 Discuss the impact of the TQM element identified in QUESTION 5.7.1, on JP Clothing LTD as a large business.
Answer
The impact of emphasizing Total Client Satisfaction includes:
- Enhanced brand reputation: Positive customer feedback boosts the brand image.
- Increased sales: High satisfaction rates often lead to repeat business and referrals.
- Operational improvements: Focusing on customer needs drives improvements in production and service processes.
Step 11
5.8 Advise businesses on how to apply the PDCA cycle to improve the quality of products and services.
Answer
To implement the PDCA cycle:
- Plan: Identify the problem and establish goals for improvement.
- Do: Implement the solution on a small scale to assess its impact.
- Check: Evaluate the results to see if objectives were met and gather feedback.
- Act: If successful, standardize the solution and plan for wider implementation.