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4.1 Name any TWO types of business sectors - NSC Business Studies - Question 4 - 2024 - Paper 1
Question 4
4.1 Name any TWO types of business sectors. 4.2 Outline the purpose of the Consumer Protection Act (CPA), 2008 (Act 68 of 2008). 4.3 Read the scenario below and an... show full transcript
Worked Solution & Example Answer:4.1 Name any TWO types of business sectors - NSC Business Studies - Question 4 - 2024 - Paper 1
Step 1
Step 2
4.2 Outline the purpose of the Consumer Protection Act (CPA), 2008 (Act 68 of 2008).
Answer
The purpose of the Consumer Protection Act (CPA) is to:
- Promote fair and accessible practices for consumers to buy products.
- Protect consumers from unfair business practices and ensure transparency.
- Provide guidelines for consumer information while prohibiting any illegal business conduct that could harm consumer interests.
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4.3.2 Explain the rights of employers in terms of the Act identified in QUESTION 4.3.1.
Answer
In terms of the Labour Relations Act, employers have the following rights:
- The right to establish employment policies, which govern workplace behavior.
- The right to terminate employment based on misconduct, following proper procedures.
- The right to engage in collective bargaining with employees or their representatives.
Step 5
4.4 Advise businesses on the role of SETAs in supporting the Skills Development Act (SDA), 1998 (Act 97 of 1998).
Answer
SETAs play a crucial role in supporting the Skills Development Act by:
- Promoting and establishing learnerships to facilitate workplace learning.
- Allocating grants for skills development projects aimed at uplifting the workforce.
- Ensuring alignment between the skills development needs of industry and the training provided to individuals.
Step 6
4.5 State any FOUR aspects that should be included in an induction programme.
Answer
The following four aspects should be included in an induction programme:
- Safety regulations and rules.
- Overview of company policies and procedures.
- Introduction to key people and teamwork practices.
- Overview of the company’s vision, values, and culture.
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4.6.2 Explain the advantages of external recruitment.
Answer
The advantages of external recruitment include:
- Bringing fresh ideas and perspectives by including candidates from diverse backgrounds.
- Access to a broader talent pool, increasing the chances of finding highly qualified candidates.
Step 9
4.7 Impact of total client/customer satisfaction as a total quality management (TQM) element on large businesses.
Answer
Total client/customer satisfaction is critical for large businesses as it enhances customer loyalty, drives repeat purchases, and fosters positive word-of-mouth advertising. Additionally, meeting customer expectations can lead to improved operational efficiencies and innovations.
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4.8 Advise businesses on the impact of total quality management (TQM) if poorly implemented.
Answer
If TQM is poorly implemented, businesses may face:
- Decreased product quality, leading to customer dissatisfaction.
- Increased operational costs due to inefficiencies.
- Employee disengagement due to lack of clarity and direction in quality initiatives.