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Read the scenario below and answer the questions that follow - NSC Business Studies - Question 5 - 2016 - Paper 1
Question 5
Read the scenario below and answer the questions that follow. MARGARET GUEST HOUSE (MGH) Margaret Guest House has advertised a post for a receptionist in the local... show full transcript
Worked Solution & Example Answer:Read the scenario below and answer the questions that follow - NSC Business Studies - Question 5 - 2016 - Paper 1
Step 1
State TWO job analysis components that MGH used to compile the advertisement. Quote TWO examples of EACH component from the scenario above.
Answer
- Job Description: This component describes the specific duties and responsibilities that the receptionist will handle.
- Example: The receptionist is responsible for making bookings and arranging transport for guests.
- Job Specification: This component outlines the qualifications and skills required for the position.
- Example: Applicants must have a diploma in administration management.
Step 2
Name the type of recruitment that MGH used to find suitable candidates for the vacant post. Motivate your answer.
Answer
MGH used internal recruitment to find suitable candidates for the vacant post. This is indicated by the inclusion of specific qualifications and experiences that align with the operational needs within the organization, suggesting that they aim to promote from within or seek candidates already familiar with their operations and culture.
Step 3
Explain the role of the interviewee/applicant during the interview.
Answer
The interviewee plays a crucial role during the interview by:
- Greeting the interviewer with a smile and a firm handshake to create a positive first impression.
- Listening carefully to the questions posed and answering thoughtfully to demonstrate their qualifications and suitability for the role.
- Showing enthusiasm for the position while effectively communicating their experiences and skills related to the job responsibilities.
Step 4
Explain screening as part of the selection procedure.
Answer
Screening is a procedure that involves evaluating application documents against the minimum requirements of the job. This process helps to eliminate candidates who do not meet the criteria before the interview stage. Key components include:
- Reviewing resumes and application forms to verify qualifications.
- Separating candidates who meet the essential criteria from those who do not.
Step 5
Discuss the benefits of a good quality management system.
Answer
A good quality management system offers several benefits, including:
- Enhanced Customer Satisfaction: By ensuring products and services meet consistent standards, customer satisfaction increases.
- Improved Operational Efficiency: It promotes the efficient use of resources and time management, resulting in higher productivity.
- Competitive Advantage: Organizations with a quality management system often outperform their competitors by better understanding and meeting customer needs.
Step 6
Distinguish between quality control and quality assurance.
Answer
Quality Control is a reactive process that focuses on identifying defects in the final product and ensuring it meets predefined standards. Quality Assurance, on the other hand, is proactive and emphasizes the process of creation, ensuring that the processes used to manage and create deliverables are of high quality.
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