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5.1 Name THREE methods of external recruitment - NSC Business Studies - Question 5 - 2017 - Paper 1
Question 5
5.1 Name THREE methods of external recruitment. 5.2 Outline the placement procedure that should be considered when placing an employee in his/her new position. 5... show full transcript
Worked Solution & Example Answer:5.1 Name THREE methods of external recruitment - NSC Business Studies - Question 5 - 2017 - Paper 1
Step 1
5.1 Name THREE methods of external recruitment.
Answer
Three methods of external recruitment include:
- Printed Media: This can involve advertising job vacancies in newspapers or flyers to reach a broad audience.
- Social Media: Utilizing platforms such as LinkedIn, Facebook, and Twitter can help attract potential candidates who actively engage online.
- Recruitment Agencies: These agencies specialize in finding suitable candidates for specific job roles, saving businesses time and effort.
Step 2
5.2 Outline the placement procedure that should be considered when placing an employee in his/her new position.
Answer
The placement procedure should include the following steps:
- Job Analysis: Clearly define the job responsibilities, expectations, and skills required for the position.
- Evaluation: Assess the employee to ensure their strengths and weaknesses align with the job requirements.
- Induction Planning: Develop an induction program that familiarizes the new employee with company policies, procedures, and culture.
- Performance Monitoring: Establish a method to evaluate the employee’s performance and integration into the role.
Step 3
5.3 Explain the benefits of an induction program on businesses.
Answer
An induction program offers numerous benefits to businesses, including:
- Enhancing Employee Engagement: Properly introduced employees are more motivated and engaged, contributing positively to team dynamics.
- Improving Retention Rates: A comprehensive induction can reduce employee turnover by fostering a sense of belonging and understanding of company culture.
- Boosting Productivity: New employees who are well-trained and informed about their role are likely to perform their tasks more efficiently from the outset.
Step 4
5.4.1 Identify the employer and employee in the employment contract. Support your answer by quoting from the scenario.
Answer
In the employment contract:
- Employer: Real Clean LTD is the employer as stated in the scenario: "Real Clean LTD has employed Jane as a cleaner."
- Employee: Jane is the employee, as indicated by the same statement.
Step 5
5.4.2 Mention FOUR aspects that must be included in an employment contract.
Answer
Four aspects that must be included in an employment contract are:
- Job Title: Clearly defines the position the employee will hold.
- Job Description: Outlines duties, responsibilities, and expectations associated with the role.
- Salary: Specifies the remuneration package, including base salary and potential bonuses.
- Termination Conditions: Details the terms under which either party may terminate the contract.
Step 6
5.4.3 Advise Jane on the reasons of the termination of the employment contract.
Answer
Jane should be advised that the termination of her employment contract can occur for several reasons, including:
- Redundancy: If the role is no longer necessary due to business restructuring.
- Performance Issues: If her performance does not meet the established standards set forth during her induction.
- Misconduct: Any violation of company policy that warrants disciplinary action.
Step 7
5.5 Explain the benefits of a good quality management system.
Answer
A good quality management system provides numerous benefits, including:
- Increased Efficiency: Streamlining processes leads to better use of resources and time management.
- Higher Customer Satisfaction: Consistency in product/service quality enhances customer retention and loyalty.
- Continuous Improvement: A quality management system fosters an environment of ongoing development and refinement of processes.
Step 8
5.6 Distinguish between quality performance and quality management.
Answer
The key differences are:
| Quality Performance | Quality Management |
|---|---|
| Measures the outcome of a specific product or service against standards. | Involves the systematic approach to managing quality processes. |
| Focuses on the results of the work done. | Concerned with the methods and systems used to maintain and improve quality. |
Step 9
5.7.1 Identify the Total Quality Management (TQM) element applicable to the scenario above. Motivate your answer by quoting from the scenario.
Answer
The applicable TQM element is Total Client/Customer Satisfaction. The motivation for this conclusion is found in the statement: "Customers always speak very highly of the quality of the clothing." This highlights the importance of customer satisfaction as a key performance indicator.
Step 10
5.7.2 Discuss the impact of the TQM element identified in QUESTION 5.7.1, has on JP Clothing LTD as a large business.
Answer
The impact on JP Clothing LTD includes:
- Enhanced Reputation: Having a strong focus on customer satisfaction can strengthen the company's brand image.
- Increased Sales: Satisfied customers are more likely to make repeat purchases and recommend the brand to others.
- Competitive Advantage: Maintaining a high standard of quality helps distinguish JP Clothing from competitors in the clothing market.
Step 11
5.8 Advise businesses on how to apply the PDCA cycle to improve the quality of products and services.
Answer
Businesses can apply the PDCA cycle as follows:
- Plan: Identify the problem and set objectives for improvement. Gather data to understand the current processes.
- Do: Implement the plan on a small scale to observe its effectiveness before a full rollout.
- Check: Evaluate the results by analyzing data to see if the plan achieved the desired outcomes.
- Act: Based on the analysis, adopt necessary changes or continue to improve processes further, ensuring persistent quality enhancements.