You have been experiencing problems with your cell phone which you recently purchased - NSC English FAL - Question 2 - 2016 - Paper 3
Question 2
You have been experiencing problems with your cell phone which you recently purchased.
Write a letter of complaint to the manager of the store from which you bought ... show full transcript
Worked Solution & Example Answer:You have been experiencing problems with your cell phone which you recently purchased - NSC English FAL - Question 2 - 2016 - Paper 3
Step 1
Date of the letter
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1st October 2023
Step 2
Recipient: The Manager
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Manager, [Store Name], [Store Address]
Step 3
Greeting/Salutation
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Dear Manager,
Step 4
Topic line
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Subject: Complaint Regarding Defective Cell Phone
Step 5
Body of the letter
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I am writing to express my dissatisfaction with the cell phone I purchased from your store on [Purchase Date]. Despite following all provided instructions, I have encountered numerous issues including connectivity problems and battery failure within just a few weeks of use.
I believe this product is defective, and I kindly request a full refund or exchange for another device, as I no longer wish to continue using the faulty phone.
Thank you for your attention to this matter. I look forward to your prompt response.
Step 6
Suitable ending
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Yours sincerely,
Step 7
Signature and name of sender
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