You have been experiencing problems with your cell phone which you recently purchased - NSC English FAL - Question 2 - 2016 - Paper 3
Question 2
You have been experiencing problems with your cell phone which you recently purchased.
Write a letter of complaint to the manager of the store from which you bought... show full transcript
Worked Solution & Example Answer:You have been experiencing problems with your cell phone which you recently purchased - NSC English FAL - Question 2 - 2016 - Paper 3
Step 1
Address of sender
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Your Name
Your Address
City, State, Zip Code
Email Address
Date: [Insert Date]
Step 2
Recipient: The Manager
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Manager's Name
Store Name
Store Address
City, State, Zip Code
Step 3
Greeting/Salutation
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Dear [Manager's Name],
Step 4
Topic line
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I am writing to express my dissatisfaction with the cell phone I purchased on [Insert Purchase Date] from your store. Since the day of purchase, I have experienced numerous issues, including [briefly describe issues: e.g., the phone frequently crashes, battery drains quickly, etc.]. I expected a fully functional product, and this has caused me significant inconvenience.
I kindly request a full refund or a replacement for the faulty device. I look forward to your prompt response to this matter.
Step 6
Suitable ending
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Thank you for your attention to this issue.
Step 7
Signature and name of sender
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