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One of the most common symptoms of the Covid-19 virus is coughing - NSC Hospitality Studies - Question 2 - 2022 - Paper 1
Question 2
One of the most common symptoms of the Covid-19 virus is coughing. The restaurant manager of the NAMAT Hotel had been coughing constantly for a few weeks, even thoug... show full transcript
Worked Solution & Example Answer:One of the most common symptoms of the Covid-19 virus is coughing - NSC Hospitality Studies - Question 2 - 2022 - Paper 1
Step 1
Determine the disease the restaurant manager is likely to be suffering from, other than Covid-19.
Answer
Based on the symptoms provided, the restaurant manager is likely suffering from Tuberculosis (TB). This conclusion is drawn from the persistent coughing and the need for a lung examination.
Step 2
Step 3
Predict how the disease identified in QUESTION 2.1.1 could negatively impact on the work force of the NAMAT Hotel.
Answer
The presence of Tuberculosis in the restaurant manager could lead to several negative impacts on the work force, such as:
- Disrupted workflow due to illness.
- Reduction in productivity as remaining staff cover duties.
- Increased indirect costs related to the treatment of affected employees.
- Potential economic dip due to high employee turnover if more staff fall ill.
Step 4
Advise the manager on the principles of professional work ethics when training new front office staff.
Answer
The manager should emphasize the importance of integrity, respect, accountability, and professionalism during the training of new front office staff. Clear communication about ethical standards and the importance of guest privacy and satisfaction is essential.
Step 5
Discuss how the high-tech computer equipment will be used when checking in guests.
Answer
The high-tech computer equipment will streamline the check-in process by:
- Allowing staff to retrieve reservation information quickly.
- Enabling electronic processing of guest accounts for fast check-in.
- Facilitating the use of digital keys to enhance guest convenience.
Step 6
Explain the impact of the positive feedback that the hotel receives from the guests regarding their stay.
Answer
Positive feedback can lead to increased guest loyalty, enhanced reputation for the NAMAT Hotel, and the potential for higher occupancy rates. Satisfied guests are likely to recommend the hotel to others, resulting in more reservations and improved overall profitability.
Step 7
Explain how a point-of-sales (POS) system can assist the front office staff to be more efficient.
Answer
A POS system can enhance efficiency by:
- Streamlining billing and payment processes, reducing errors.
- Providing real-time inventory data for better resource management.
- Simplifying reporting and record-keeping, enabling staff to focus on guest service rather than paperwork.