Study the photographs below and answer the questions that follow - NSC Hospitality Studies - Question 6 - 2018 - Paper 1

Presenting wine.

To present the wine, Mervin should:

1. Stand on the right-hand side of the guest.
2. Hold the wine selected on a service cloth in your hand with the label facing towards the host.
3. Present the wine to the host while saying the name and vintage of the wine to confirm that it is the correct one.
4. Allow the host to feel the temperature of the wine should he/she wish to.
5. Open the bottle once the host is satisfied.

1. Name of the wine – Riesling.
2. Producer / Estate – Barnard Vineyards.
3. Vintage / Harvest year – 2011.

The wine is not suitable because Riesling is a white wine and beef stew is a red meat that pairs well with a red wine.

Mervin should:

1. Clean and care for bar equipment.
2. Clean glasses, jugs and cocktail equipment before packing them out/steam glasses.
3. Arrange bar condiments and accessories i.e. peanut bowls, bill dockers, straws.
4. Arrange glasses in the storeroom.
5. Empty rubbish bins.
6. Wipe bar counters.
7. Wash the bar floor.
8. Clean the sink in the bar.

When clearing the bar, Mervin should first conduct a stock take of consumables, followed by:

1. He should clear the bar top and pack away all equipment.
2. He should wash and polish used glasses.
3. Mervin should remove all empty bottles.
4. He should empty the liquor tumbler and return stock to the bar cupboard.
5. He should restock the bar from the cellar.

Mervin should:

1. Not serve him/her any more alcoholic beverages.
2. Keep calm.
3. Be friendly but firm at all times and avoid showing emotions.
4. Ask the customer politely but firmly to leave rather than allowing him/her to disturb other guests.
5. Inform the customer that he can return later if necessary.
6. Ensure that the intoxicated guest is as safe as possible.

Mervin will:

1. Mix the ingredients in a glass in which it will be served.
2. Float the ingredients on top of each other and form layers in the glass.
3. Use a reusable stick to garnish the cocktail if necessary.