Photo AI
The yearly July Handicap brings together a variety of cultures - NSC Hospitality Studies - Question 2 - 2019 - Paper 1
Question 2
The yearly July Handicap brings together a variety of cultures. Many hospitality establishments are fully booked during that weekend. Computers are used to assist wi... show full transcript
Worked Solution & Example Answer:The yearly July Handicap brings together a variety of cultures - NSC Hospitality Studies - Question 2 - 2019 - Paper 1
Step 1
State FOUR ways in which employers could ensure a neat and professional appearance.
Answer
- Employees should wear a clean uniform.
- Hair should be kept neat and away from the face.
- Headgear must be clean and appropriate when handling food.
- Finger nails should be short and clean, avoiding excessive jewelry.
Step 2
Name FOUR aspects of ethical behaviour that employees should uphold.
Answer
- Honesty and loyalty in interactions with guests and colleagues.
- Respect for confidentiality regarding guest information.
- Punctuality and reliability in meeting work commitments.
- Teamwork and cooperation with colleagues.
Step 3
Suggest how computers can be used to assist with making reservations for the large numbers of tourists.
Answer
- Computers can record guest details, preferences, and special requests.
- A centralized booking system can streamline the reservation process.
- Online reservations can be managed efficiently.
- The system can track room availability in real-time.
Step 4
Step 5
Distinguish between gastro-enteritis and cholera with regard to causes and symptoms.
Answer
| DISEASE | GASTRO-ENTERITIS | CHOLERA |
|---|---|---|
| Causes (origin) | - Intake of contaminated food or drinks. | - Drinking contaminated water. |
| - Viral, bacterial infections (e.g., Salmonella). | - Eating food prepared with contaminated water. | |
| Symptoms | - Diarrhoea | - Watery stools/Diarrhoea |
| - Vomiting | - Dry mucus membranes/dry mouth | |
| - Abdominal pain | - Muscle cramps | |
| - Dehydration | - Nausea |