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One of the most common symptoms of the Covid-19 virus is coughing - NSC Hospitality Studies - Question 2 - 2022 - Paper 1
Question 2
One of the most common symptoms of the Covid-19 virus is coughing. The restaurant manager of the NAMAT Hotel had been coughing constantly for a few weeks, even thoug... show full transcript
Worked Solution & Example Answer:One of the most common symptoms of the Covid-19 virus is coughing - NSC Hospitality Studies - Question 2 - 2022 - Paper 1
Step 1
Step 2
Step 3
Predict how the disease identified in QUESTION 2.1.1 could negatively impact on the work force of the NAMAT Hotel.
Answer
The impact of Tuberculosis on the workforce at NAMAT Hotel could include:
- Disruption in workflow due to illness.
- Increased indirect costs relating to the treatment and potential replacement of staff.
- Reduced productivity and efficiency if staff members are booked off due to illness.
Step 4
Advise the manager on the principles of professional work ethics when training new front office staff.
Answer
When training new front office staff, the manager should emphasize:
- Integrity in dealings with guests and colleagues.
- Respect for all individuals and their contributions.
- Accountability for one's actions and responsibilities.
Step 5
Discuss how the high-tech computer program will be used when checking in guests.
Answer
The high-tech computer program will streamline the check-in process by:
- Retrieving reservation details efficiently.
- Allowing for quicker entry and validation of guest information.
- Reducing wait times for guests, thereby enhancing customer satisfaction.
Step 6
Indicate the impact of the positive feedback that could result from the guests regarding service excellence.
Answer
Positive feedback from guests can lead to:
- Increased customer loyalty and repeat business.
- Enhanced reputation of NAMAT Hotel, attracting more guests.
- Higher overall profit margins as satisfied guests are likely to pay for quality service.
Step 7
Explain how a point-of-sale (POS) system can assist the front office staff to be more efficient.
Answer
A POS system can enhance efficiency in the following ways:
- It allows for accurate retrieval of guest bills, ensuring charges are correctly billed.
- It speeds up the payment process, reducing wait times for guests.
- It automates various tasks, reducing the chances of human error and freeing staff to attend to guests' needs.