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When the water levels of the major dams supplying Cape Town decreased, Day Zero was declared - NSC Hospitality Studies - Question 2 - 2019 - Paper 1
Question 2
When the water levels of the major dams supplying Cape Town decreased, Day Zero was declared. Pressure on the sanitation system increased and the spread of life-thre... show full transcript
Worked Solution & Example Answer:When the water levels of the major dams supplying Cape Town decreased, Day Zero was declared - NSC Hospitality Studies - Question 2 - 2019 - Paper 1
Step 1
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Step 3
Discuss how this disease may impact on the productivity and finances of the food and beverage industry in Cape Town.
Answer
Hepatitis A can severely affect productivity in the hospitality industry due to employee illnesses. If employees are absent because of the disease, it causes disruptions in workflow, leading to reduced service levels. This could result in lower customer satisfaction and decreased sales. Additionally, the industry may face increased costs due to necessary health precautions and food safety measures, which could strain financial resources.
Step 4
Suggest THREE guidelines on how to prevent the transmission of tuberculosis when working with food.
Answer
- Food handlers infected with TB should be put on sick leave and receive treatment.
- Employees should be educated about hygiene practices, including proper handwashing techniques.
- Workers should wear face masks when working in food preparation areas to minimize the risk of transmission.
Step 5
Suggest THREE ways in which the staff of the Golden Star Hotel applied good teamwork to win the award.
Answer
- The staff accepted and respected each other's diverse skills and backgrounds, fostering a cooperative environment.
- There was good communication among team members, allowing for effective problem-solving and sharing of responsibilities.
- Employees supported each other by continuously motivating one another, contributing to a positive work atmosphere.
Step 6
Predict the impact the award will have on the profitability of the Golden Star Hotel.
Answer
Winning the award will likely enhance the hotel's reputation, attracting more customers due to increased visibility and positive word-of-mouth. Satisfied customers tend to return, thereby increasing the occupancy rates and overall profitability of the hotel. Additionally, the recognition may allow the hotel to raise its prices as customers perceive greater value in a reputed establishment.