Thabo is employed as a head waiter at Ingwe Hotel. He always encourages team work, professionalism and a positive attitude among his colleagues. All the staff members are well trained on the use of computers, as most activities in this hotel are done electronically. 2.1.1 Explain TWO ways in which alertness and co-operation can be achieved at Ingwe Hotel. 2.1.2 Determine how good service delivery in the above hotel will impact on its profitability. 2.1.3 Outline THREE points on how computers will benefit the chef at Ingwe Hotel during menu planning. 2.2 Outline THREE benefits of making online reservations. 2.3 Cholera is an acute bacterial infection that mostly attacks people living in areas where there is poor sanitation system. 2.3.1 Suggest TWO ways of how cholera transmission takes place. 2.3.2 Name TWO symptoms of cholera. 2.3.3 Recommend THREE ways to prevent the transmission of cholera.

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Thabo is employed as a head waiter at Ingwe Hotel - NSC Hospitality Studies - Question 2 - 2017 - Paper 1

Question 2

Thabo is employed as a head waiter at Ingwe Hotel. He always encourages team work, professionalism and a positive attitude among his colleagues. All the staff member... show full transcript

Worked Solution & Example Answer:Thabo is employed as a head waiter at Ingwe Hotel - NSC Hospitality Studies - Question 2 - 2017 - Paper 1

Step 1

Explain TWO ways in which alertness and co-operation can be achieved at Ingwe Hotel.

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Answer

Alertness: Staff members should be constantly vigilant and attentive to customer needs, ensuring they promptly attend to any requests or issues that arise.
Co-operation: Team members should foster a culture of collaboration, where they willingly support each other to achieve common objectives and share successes and challenges.

Step 2

Determine how good service delivery in the above hotel will impact on its profitability.

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Answer

Good service delivery leads to customer satisfaction, encouraging repeat visits and referrals. This increase in loyal customers enhances the hotel’s income and profitability, as satisfied clients are likely to spread positive word-of-mouth, attracting even more customers.

Step 3

Outline THREE points on how computers will benefit the chef at Ingwe Hotel during menu planning.

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Answer

Efficiency in Recipe Management: Computers can streamline the process of recording and updating recipes, allowing easy access and modifications as needed.
Cost Calculation: They can assist in calculating production costs based on ingredient prices, aiding in budget management.
Dietary Considerations: Computers can help in analyzing nutritional information, ensuring that menu options meet health guidelines.

Step 4

Outline THREE benefits of making online reservations.

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Answer

Convenience: Online reservations allow guests to book at their own convenience without time constraints.
Price Comparison: Guests can easily compare prices and facilities offered by different hotels to make informed decisions.
Last-Minute Arrangements: Online systems facilitate last-minute bookings, enhancing customer service.

Step 5

Suggest TWO ways of how cholera transmission takes place.

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Answer

Contaminated Water: Drinking water contaminated with cholera bacteria, often due to exposure to fecal matter.
Contaminated Food: Consuming food that has come into contact with contaminated water, insects, or unsanitary conditions can lead to transmission.

Step 6

Name TWO symptoms of cholera.

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Answer

Diarrhea: Severe watery diarrhea, often described as 'rice-water' stools.
Dehydration: Symptoms may include rapid loss of fluids, leading to extreme weakness and low blood pressure.

Step 7

Recommend THREE ways to prevent the transmission of cholera.

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Answer

Safe Drinking Water: Always ensure that drinking water is treated and boiled or filtered to eliminate pathogens.
Personal Hygiene: Encourage frequent hand washing, especially before preparing or consuming food.
Proper Sanitation: Improve sanitation facilities and ensure proper disposal of waste to reduce contamination risks.

Thabo is employed as a head waiter at Ingwe Hotel - NSC Hospitality Studies - Question 2 - 2017 - Paper 1

Worked Solution & Example Answer:Thabo is employed as a head waiter at Ingwe Hotel - NSC Hospitality Studies - Question 2 - 2017 - Paper 1

Explain TWO ways in which alertness and co-operation can be achieved at Ingwe Hotel.

Determine how good service delivery in the above hotel will impact on its profitability.

Outline THREE points on how computers will benefit the chef at Ingwe Hotel during menu planning.

Outline THREE benefits of making online reservations.

Suggest TWO ways of how cholera transmission takes place.

Name TWO symptoms of cholera.

Recommend THREE ways to prevent the transmission of cholera.

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