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An international tour group visited the Mpumzale Restaurant - NSC Hospitality Studies - Question 5 - 2022 - Paper 1
Question 5
An international tour group visited the Mpumzale Restaurant. One of the guests, who had a couple of drinks too many, started to become loud and began bothering other... show full transcript
Worked Solution & Example Answer:An international tour group visited the Mpumzale Restaurant - NSC Hospitality Studies - Question 5 - 2022 - Paper 1
Step 1
Step 2
Argue whether the waiter handled the situation with the intoxicated guest correctly.
Answer
The waiter's reaction was not entirely appropriate. While he was polite in asking the guest to stop bothering others, serving another drink to an already intoxicated guest was irresponsible. According to legal and ethical standards, the waiter should have refused to serve the guest further alcohol and, instead, informed him that he needed to leave the restaurant if he continues the disruptive behavior. It would have also been prudent to engage security to assist with the situation and ensure the safety of other guests.
Step 3
Apart from first aid, suggest how the restaurant staff should handle the unforeseen circumstance of the guest fracturing his ankle.
Answer
The restaurant staff should prioritize the injured guest's comfort and safety. They should call emergency services immediately to get professional medical assistance. Additionally, staff members should provide a calm environment, ensuring that other guests are kept at a distance to avoid further incidents. It's essential to document the incident thoroughly and report it to management for further investigation and potential procedural changes. Offering support to the guest during the waiting period for emergency services is also vital.