HOME INDUSTRY LINKED TO OUTBREAK Authorities are investigating a gastroenteritis outbreak linked to a home-based business - NSC Hospitality Studies - Question 2 - 2022 - Paper 1

Infected employees were sent home because they might spread the virus to customers and other employees. If they are experiencing diarrhea, they may contaminate food and surfaces in the kitchen, which poses a significant health risk. Employees who feel unwell cannot perform their duties effectively and may need to visit a doctor.

1. Eliminate insects and rodents from the kitchen and keep it clean.
2. Ensure food is stored properly and that cross-contamination between raw and cooked foods is avoided.
3. Cook food thoroughly to kill bacteria.
4. Clean and sanitize all work surfaces and equipment regularly.

1. Always use a secure web browser to ensure security.
2. Read the terms and conditions carefully on the supplier's website.
3. Confirm that you are on the correct website to avoid scams.
4. Don't save personal information like passwords and banking details.

The expectations for a fine dining restaurant were not met, as the quality of food was disappointing. The guests were unhappy with their meal and did not receive the level of service they anticipated.

The waiter did not demonstrate adequate care for the guests' concerns. They seemed to mishandle the food complaint, showing a lack of understanding of customer service. Additionally, the waiter did not apologize for the guests' experience, nor did they offer a solution to address the issue.