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When the water levels of the major dams supplying Cape Town decreased, Day Zero was declared - NSC Hospitality Studies - Question 2 - 2019 - Paper 1
Question 2
When the water levels of the major dams supplying Cape Town decreased, Day Zero was declared. Pressure on the sanitation system increased and the spread of life-thre... show full transcript
Worked Solution & Example Answer:When the water levels of the major dams supplying Cape Town decreased, Day Zero was declared - NSC Hospitality Studies - Question 2 - 2019 - Paper 1
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2.1.3 Discuss how this disease may impact on the productivity and finances of the food and beverage industry in Cape Town.
Answer
Hepatitis A outbreaks can lead to significant disruptions in the hospitality sector. Employees may need to take extended sick leave, leading to:
- Decreased Productivity: With reduced staff, businesses may struggle to meet service demands, directly impacting customer satisfaction and sales.
- Increased Costs: Businesses may incur extra expenses for sanitation supplies, employee training, and possibly hiring temporary staff to fill gaps.
- Financial Losses: A decline in sales and increased operational costs can substantially affect profitability, leading businesses to potentially cut down on staff or other expenses.
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2.2 Suggest THREE guidelines on how to prevent the transmission of tuberculosis when working with food.
Answer
- Sick Leave Policies: Employees diagnosed with TB should be put on sick leave until they have received effective treatment.
- Hygiene Practices: Food workers must avoid sneezing and coughing over food, as this can spread the bacteria. Wearing a face mask can further reduce transmission.
- Regular Health Checks: Implement regular health screenings for food handlers to ensure they are symptom-free and capable of working safely with food.
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2.3.1 Suggest THREE ways in which the staff of the Golden Star Hotel applied good teamwork to win the award.
Answer
- Effective Communication: Staff worked collaboratively by sharing ideas and feedback, ensuring that everyone was on the same page.
- Mutual Support: Team members showed willingness to assist one another, which fostered a positive work environment and contributed to increased productivity.
- Respect for Diversity: By accepting and respecting each other's individual strengths and personalities, the staff created a cohesive team that worked towards common goals.
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2.3.2 Predict the impact the award will have on the profitability of the Golden Star Hotel.
Answer
Winning the 'Most Successful Hotel in KZN' award is expected to enhance the hotel's profitability by:
- Increasing Customer Loyalty: Satisfied customers who acknowledge the hotel's excellence are likely to return, boosting repeat business.
- Positive Reputation: The award will enhance the hotel's reputation, attracting more guests through word-of-mouth and positive reviews.
- Higher Pricing Potential: Recognized awards can justify higher pricing, as customers may be willing to pay more for a reputed establishment with proven service quality.