Photo AI
An international tour group visited the Mpumzale Restaurant - NSC Hospitality Studies - Question 5 - 2022 - Paper 1
Question 5
An international tour group visited the Mpumzale Restaurant. One of the guests, who had a couple of drinks too many, started to become loud and began bothering other... show full transcript
Worked Solution & Example Answer:An international tour group visited the Mpumzale Restaurant - NSC Hospitality Studies - Question 5 - 2022 - Paper 1
Step 1
Step 2
Argue whether the waiter handled the situation with the intoxicated guest correctly.
Answer
The waiter had a responsibility to manage the situation better. Although he politely asked the guest to stop bothering others, he failed to prevent further intoxication by serving another drink. The appropriate course of action would have been to refuse service, ensuring the safety of all guests. By allowing the guest to continue drinking, the waiter might have contributed to the escalation of the situation.
Step 3
Apart from first aid, suggest how the restaurant staff should handle the unforeseen circumstance of the guest fracturing his ankle.
Answer
In response to the guest fracturing his ankle, the restaurant staff should take several steps:
- Ensure medical attention: Contact emergency services immediately to assist the injured guest.
- Maintain calm: Staff members should keep the injured guest calm and comfortable while waiting for help.
- Document the incident: The incident should be reported; a formal report detailing what occurred should be completed and submitted to management.
- Provide support: Offer to assist the guest with any immediate needs, such as notifying other guests and managing the environment to avoid further accidents.