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When the water levels of the major dams supplying Cape Town decreased, Day Zero was declared - NSC Hospitality Studies - Question 2 - 2019 - Paper 1
Question 2
When the water levels of the major dams supplying Cape Town decreased, Day Zero was declared. Pressure on the sanitation system increased and the spread of life-thre... show full transcript
Worked Solution & Example Answer:When the water levels of the major dams supplying Cape Town decreased, Day Zero was declared - NSC Hospitality Studies - Question 2 - 2019 - Paper 1
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2.1.3 Discuss how this disease may impact on the productivity and finances of the food and beverage industry in Cape Town.
Answer
Hepatitis A outbreaks can lead to significant disruptions in the food and beverage industry. Employees infected with the virus may be required to take time off work, often for at least 7 days, leading to a shortage of staff. This can result in:
- A decline in productivity, as fewer employees are available to handle food preparation and service, potentially reducing overall outputs.
- Increased costs associated with hiring temporary staff or training new employees to maintain operations.
- A negative impact on the reputation of establishments, leading to decreased customer trust and a subsequent drop in sales, as patrons may avoid venues perceived as unsafe.
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2.2 Suggest THREE guidelines on how to prevent the transmission of tuberculosis when working with food.
Answer
To prevent the transmission of tuberculosis among food handlers, guidelines should include:
- Food handlers infected with TB should be put on sick leave until they receive proper treatment.
- Workers should adhere to strict hygiene practices, such as wearing face masks to avoid spreading the disease.
- Regular health screenings should be conducted to identify any potential TB infections among food workers.
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2.3.1 Suggest THREE ways in which the staff of the Golden Star Hotel adopted good teamwork to win the award.
Answer
The staff of the Golden Star Hotel exhibited good teamwork by:
- Collaborating effectively to achieve common goals, which enhanced their workflow and guest services.
- Supporting one another's strengths and weaknesses, ensuring a balanced workload and shared responsibilities.
- Regularly communicating and conducting meetings to maintain alignment on hotel objectives and objectives.
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2.3.2 Predict the impact the award will have on the profitability of the Golden Star Hotel.
Answer
Winning the 'Most Successful Hotel in KZN' award will likely have several positive effects on the profitability of the Golden Star Hotel:
- Increased customer loyalty, as satisfied guests are more likely to return and recommend the hotel to others.
- Higher occupancy rates due to enhanced visibility and reputation, which allows for premium pricing.
- Positive word-of-mouth marketing, which can expand the hotel's customer base and increase overall revenue.