Photo AI
Thabo is employed as a head waiter at Ingwe Hotel - NSC Hospitality Studies - Question 2 - 2017 - Paper 1
Question 2
Thabo is employed as a head waiter at Ingwe Hotel. He always encourages team work, professionalism and a positive attitude among his colleagues. All the staff member... show full transcript
Worked Solution & Example Answer:Thabo is employed as a head waiter at Ingwe Hotel - NSC Hospitality Studies - Question 2 - 2017 - Paper 1
Step 1
Explain TWO ways in which alertness and co-operation can be achieved at Ingwe Hotel.
Answer
-
Alertness: Staff members should maintain a high level of awareness at all times. They should be attuned to customers' needs and act swiftly to address them, ensuring that no issue goes unnoticed.
-
Co-operation: Team members should cultivate a spirit of collaboration. This can be achieved by regularly encouraging one another, participating in team-building exercises, and celebrating both successes and challenges together.
Step 2
Determine how good service delivery in the above hotel will impact on its profitability.
Answer
Good service delivery results in satisfied customers who are likely to return and recommend the hotel to others. This builds a loyal customer base, reduces marketing costs, and can lead to increased sales through positive word-of-mouth. As repeat business increases, the overall profitability of the hotel will improve.
Step 3
Outline THREE points on how computers will benefit the chef at Ingwe Hotel during menu planning.
Answer
-
Recipe Management: Computers facilitate the storage and retrieval of recipes, making it easier for chefs to develop new dishes and modify existing ones.
-
Cost Analysis: Computers can calculate production costs and help maintain a budget, ensuring that the menu remains profitable.
-
Nutritional Information: They assist in determining the nutritional value of dishes, which is essential for dietary planning and catering to health-conscious guests.
Step 4
Outline THREE benefits of making online reservations.
Answer
-
Convenience: Guests can book rooms anytime and from anywhere, enhancing their overall experience.
-
Comparative Shopping: Online reservations allow guests to compare prices and facilities offered by different hotels, promoting informed choices.
-
Last-Minute Arrangements: They enable quick arrangements for last-minute bookings, which can fill up vacant rooms and increase occupancy.
Step 5
Suggest TWO ways of how cholera transmission takes place.
Answer
-
Contaminated Water: Drinking water that has been contaminated with cholera bacteria, often from fecal matter, is a primary transmission route.
-
Contaminated Food: Consumption of food that has been in contact with contaminated water or surfaces can also cause transmission.
Step 6
Step 7
Recommend THREE ways to prevent the transmission of cholera.
Answer
-
Safe Drinking Water: Ensure that all drinking water is treated or boiled to eliminate cholera bacteria.
-
Hygienic Food Practices: Make sure food is properly cooked and handled, especially vegetables that come into contact with water.
-
Public Health Education: Promote awareness about cholera prevention and the importance of sanitation in communities at risk.