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The yearly July Handicap brings together a variety of cultures - NSC Hospitality Studies - Question 2 - 2019 - Paper 1
Question 2
The yearly July Handicap brings together a variety of cultures. Many hospitality establishments are fully booked during that weekend. Computers are used to assist wi... show full transcript
Worked Solution & Example Answer:The yearly July Handicap brings together a variety of cultures - NSC Hospitality Studies - Question 2 - 2019 - Paper 1
Step 1
State FOUR ways in which employers could ensure a neat and professional appearance.
Answer
- Wear a clean uniform: Employees should always wear a uniform that is clean and well-maintained.
- Keep hair neat and tidy: Hair should be styled neatly and kept away from the face.
- Maintain personal hygiene: Hands must be clean and nails should be trimmed to ensure no dirt or contamination.
- Wear appropriate footwear: Shoes should be polished and in good condition.
Step 2
Name FOUR aspects of ethical behaviour that employees should uphold.
Answer
- Honesty and loyalty: Employees should demonstrate integrity in their work and loyalty to the team.
- Respect: Treating colleagues and guests with respect and dignity is crucial.
- Confidentiality: Employees must protect the confidentiality of guest information.
- Punctuality: Arriving on time reflects professionalism and respect for others’ time.
Step 3
Suggest how computers can be used to assist with making reservations for the large numbers of tourists.
Answer
The computer can manage reservations by:
- Recording guest details: Keeping a database of guest information to streamline check-in processes.
- Availability checks: Quickly checking room availability based on the desired dates.
- Online reservations: Allowing guests to make reservations via a website or app, improving accessibility.
- Payment processing: Streamlining payment procedures at the point of booking.
Step 4
Comment on the statement below.
Answer
Workers infected with HIV and Aids may not be restricted from work as discrimination against employees with health conditions is not permitted. Employers should foster an inclusive environment that supports all employees while ensuring that health and safety protocols are met.
Step 5
Distinguish between gastro-enteritis and cholera with regard to causes and symptoms.
Answer
| DISEASE | GASTRO-ENTERITIS | CHOLERA |
|---|---|---|
| Causes (origin) | Intake of contaminated foods, drinks, or chemicals | Eating food or drinking water contaminated with cholera bacteria |
| Symptoms | Diarrhoea, vomiting, abdominal pain, dehydration | Watery stools, severe dehydration, cramps, nausea |