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18 June 2011 Pretoria: The Department of Health urged all residents to employ good personal hygiene, like washing hands with soap and water after using the toilet and before eating - NSC Hospitality Studies - Question 2 - 2018 - Paper 1
Question 2
18 June 2011 Pretoria: The Department of Health urged all residents to employ good personal hygiene, like washing hands with soap and water after using the toilet a... show full transcript
Worked Solution & Example Answer:18 June 2011 Pretoria: The Department of Health urged all residents to employ good personal hygiene, like washing hands with soap and water after using the toilet and before eating - NSC Hospitality Studies - Question 2 - 2018 - Paper 1
Step 1
Step 2
Describe THREE symptoms that affected residents could have experienced.
Answer
Affected residents may have experienced:
- Tiredness – A general feeling of exhaustion.
- Loss of appetite – A noticeable decrease in the desire to eat.
- Dark yellow urine – A sign of dehydration or liver dysfunction.
Step 3
The disease named in QUESTION 2.1.1 and gastro-enteritis have similar preventative measures. Do you agree with this statement or not? Motivate your answer.
Answer
I agree with the statement because both diseases require good hygiene practices to prevent transmission. This includes washing hands regularly after using the toilet, ensuring food is prepared safely, and consuming clean drinking water.
Step 4
List the information that needs to be included on a computerised stock sheet.
Answer
The information that should be included on a computerised stock sheet comprises:
- The price/value per unit
- Quantity that was issued
- New balance of the stock/stock on hand
- Cash column
- Supplier details
- Signature
- Requisition/order/bin number
Step 5
Explain how the information listed in QUESTION 2.2.1 will benefit an establishment.
Answer
Including detailed information on a stock sheet benefits an establishment by making stock management less time-consuming, allowing for easier comparisons of stock figures, and enabling immediate deduction from stock lists.
Step 6
Explain what impression the image above will create and also what impact there will be on the customer.
Answer
The image creates a positive impression as it reflects cleanliness and professionalism in the hospitality environment. A clean and well-presented setting encourages customers to feel comfortable and welcome, likely increasing the likelihood of their return.
Step 7
Do you consider the professional appearance of the waiter appropriate or not? Motivate your answer.
Answer
Yes, the professional appearance of the waiter is appropriate. A clean uniform, neatly groomed appearance, and attention to detail, such as rolled-up sleeves and absence of excessive jewellery, all contribute positively to the establishment's image and customer satisfaction.