Photo AI
Thabo is employed as a head waiter at Ingwe Hotel - NSC Hospitality Studies - Question 2 - 2017 - Paper 1
Question 2
Thabo is employed as a head waiter at Ingwe Hotel. He always encourages team work, professionalism and a positive attitude among his colleagues. All the staff member... show full transcript
Worked Solution & Example Answer:Thabo is employed as a head waiter at Ingwe Hotel - NSC Hospitality Studies - Question 2 - 2017 - Paper 1
Step 1
Explain TWO ways in which alertness and co-operation can be achieved at Ingwe Hotel.
Answer
-
Awareness of Customers' Needs: Staff members should be trained to be vigilant and to observe customers' needs closely so they can respond promptly. This ensures that every guest feels valued and important.
-
Team Collaboration: Encouraging staff to work together towards common goals, ensuring open communication, and promoting a sense of camaraderie helps build co-operation among team members.
Step 2
Determine how good service delivery in the above hotel will impact on its profitability.
Answer
Good service delivery enhances customer satisfaction, leading to repeat business. Satisfied customers are likely to return and recommend the hotel to others, increasing the customer base. Moreover, positive word-of-mouth can attract new clientele, ultimately boosting profitability.
Step 3
Outline THREE points on how computers will benefit the chef at Ingwe Hotel during menu planning.
Answer
-
Efficient Recipe Management: Computers allow the chef to store and retrieve recipes easily, making menu planning more efficient.
-
Cost Calculation: The chef can calculate production costs and selling prices accurately, ensuring that the menu is both profitable and competitive.
-
Ingredient Substitution: Computers can assist chefs in finding suitable substitutes for ingredients, simplifying menu adaptation and enhancing creativity.
Step 4
Outline THREE benefits of making online reservations.
Answer
-
Convenience: Guests can make reservations at any time, improving user experience and satisfaction.
-
Comparison of Options: Online reservations allow guests to compare prices and facilities across different hotels effortlessly, leading to informed decision-making.
-
Last-Minute Arrangements: Online systems facilitate quicker bookings, helping guests secure last-minute reservations.
Step 5
Suggest TWO ways of how cholera transmission takes place.
Answer
-
Contaminated Drinking Water: Cholera can spread when people drink water contaminated with feces from an infected person.
-
Ingesting Contaminated Food: Eating food that has been in contact with contaminated water or soiled hands can also lead to transmission.
Step 6
Step 7
Recommend THREE ways to prevent the transmission of cholera.
Answer
-
Boiling Water: All drinking water should be boiled before consumption to kill cholera bacteria.
-
Proper Hygiene Practices: Regular handwashing and ensuring food is properly cooked can minimize the risk of transmission.
-
Awareness Campaigns: Educating communities about cholera transmission and prevention measures can lead to safer practices.