Read the extract below and answer the questions that follow. DISILLUSIONED!!! Megan has been employed at a restaurant as a waiter for the past six months. A contract of employment was signed after she accepted the position at the restaurant. Although there are vacancies available at the restaurant, her employer refuses to hire new staff. As a result, she has to work double shifts and her responsibilities have increased. She has been working double shifts almost every day with no overtime pay. She is not allowed to sit during shifts. Her employer is often rude to her and other co-workers. There is no staff transport available when they finish working late at night. In fear of losing her job she continues working without complaining.

NSC Tourism Communication & Customer Care: Read the extract below and answe

Read the extract below and answer the questions that follow - NSC Tourism - Question 7 - 2018 - Paper 1

Question 7

Read the extract below and answer the questions that follow. DISILLUSIONED!!! Megan has been employed at a restaurant as a waiter for the past six months. A contra... show full transcript

Worked Solution & Example Answer:Read the extract below and answer the questions that follow - NSC Tourism - Question 7 - 2018 - Paper 1

Step 1

Explain the term contract of employment.

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Answer

A contract of employment is a verbal or written agreement that outlines the terms and conditions of employment between an employer and an employee. It defines the roles, responsibilities, rights, and duties of both parties in the work environment.

Step 2

Identify ONE way in which Megan is being exploited at her place of employment in the extract above.

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Answer

Megan is being exploited by being required to work double shifts without receiving any overtime pay, which is against fair labor practices.

Step 3

Advise Megan and give TWO ways how her grievances in the workplace can be addressed.

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Answer

Megan should raise her grievances to her employer by outlining the unacceptable working conditions. She can suggest improvements such as:

Seeking advice from a labor law expert or the CCMA for guidance on her rights and the proper procedures to follow.
Approaching her employer directly to resolve issues, emphasizing the need for compliance with labor laws regarding work hours and treatment.

Step 4

Discuss TWO ways in which the current working conditions can impact on Megan's work ethic.

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Answer

The current working conditions can significantly impact Megan's work ethic in the following ways:

Lack of Concentration: The stress from overworking can lead to a lack of focus on tasks at hand, resulting in subpar performance during her shifts.
Decreased Morale: The frustration of working under poor conditions and without adequate support can diminish her motivation and dedication to her job, potentially leading to absenteeism or a lack of commitment.

Read the extract below and answer the questions that follow - NSC Tourism - Question 7 - 2018 - Paper 1

Worked Solution & Example Answer:Read the extract below and answer the questions that follow - NSC Tourism - Question 7 - 2018 - Paper 1

Explain the term contract of employment.

Identify ONE way in which Megan is being exploited at her place of employment in the extract above.

Advise Megan and give TWO ways how her grievances in the workplace can be addressed.

Discuss TWO ways in which the current working conditions can impact on Megan's work ethic.

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