NSC Tourism Communication & Customer Care: 1.1 Various options are provided

Question

1.1 Various options are provided as possible answers to the following questions. Choose the answer and write only the letter (A - D) in the ANSWER BOOK. (1.1.1 - 1.1.20) 1.1.1 A compulsory vaccination for tourists entering or leaving high-risk areas:
A. Malaria
B. Cholera
C. Yellow fever
D. Tuberculosis

1.1.2 When flying across many time zones, passengers are advised to:
A. take two hours ahead of local time.
B. adjust their watch immediately.
C. one hour ahead of local time.
D. be aware of the duration delay.

1.1.3 Goods and services produced and experienced in a country.
A. Tourism
B. local products
C. local services
D. the annual net profit.

1.1.4 The TDL is influenced by two factors: the tourist’s willingness to travel and:
A. the economies of the different countries.
B. the natural environment of the country.
C. the history of the place visited.
D. the standard of living of the community.

1.1.5 This term refers to any state of the United States of America:
A. absolute shutdown of the USA.
B. any action taken by the USA.
C. any natural disaster within the USA.
D. any emotion of the people of the USA.

1.1.6 The level of customer satisfaction shown below:
A. Poor
B. Rare
C. Good
D. Excellent

1.1.7 According to the WTTC, the expected number of foreign tourist arrivals to South Africa in 2020 is...
A. 1 million.
B. 1.6 million.
C. 2 million.
D. 2.5 million.

1.1.8 An example of an unforeseen occurrence:
A. a royal wedding.
B. an outbreak of COVID-19.
C. the Olympic Games.
D. a natural disaster.

1.1.9 Foreign market share refers to...
A. a number of local businesses that sell branded products to supporters.
B. consumers or tourists who visit the South African number of domestic circuits.
C. consumers who travel through inbound tourism to South Africa.
D. any activity held in Gauteng over a specified time period.

1.1.10 Technology that will give tourists quick access to travel-related information:
A. Facebook
B. Phonetic
C. Twitter
D. Pocket calculator.

1.2 Give ONE reason for the decline in inbound arrivals to South Africa.
1.2.1 severe droughts
1.2.2 inadequate flights
1.2.3 film permits
1.2.4 canned hunting
1.2.5 negative perceptions

1.3 Choose the correct word(s) from those given in brackets. Write only the word(s) next to the question numbers (1.3.1-1.3.5) in the ANSWER BOOK.
1.3.1 A conference venue should (refer to) stationery, layout.
1.3.2 Establishing at least (when choosing) a name.
1.3.3 The (lequacking) forms part of the trademark of a tourism brand.
1.3.4 Efficiency (socialization/marketing material) is a factor that contributes to the consumer service policy process.
1.3.5 Explain how the customer service policy impacts on ...

1.4 Choose equipment needed to Facebook to a:
1.4.1 A web director B computer aan D customer responses
1.4.2 requests C marketing material E email
1.4.3 C video conferencing F SMS messaging

1.5 Arrange the cities in the CORRECT order from west to east. Write the correct order next to the question number (1.5) in the ANSWER BOOK.
1.5 A San Francisco/-8
B Rio de Janeiro/I/-3
C London/0
D Cape Town/ +2
E Delhi/+5.5

1.1 Various options are provided as possible answers to the following questions - NSC Tourism - Question 1 - 2020 - Paper 1

Worked Solution & Example Answer:1.1 Various options are provided as possible answers to the following questions - NSC Tourism - Question 1 - 2020 - Paper 1

1.1.1 A compulsory vaccination for tourists entering or leaving high-risk areas:

1.1.2 When flying across many time zones, passengers are advised to:

1.1.3 Goods and services produced and experienced in a country.

1.1.4 The TDL is influenced by two factors: the tourist’s willingness to travel and:

1.1.5 This term refers to any state of the United States of America:

1.1.6 The level of customer satisfaction shown below:

1.1.7 According to the WTTC, the expected number of foreign tourist arrivals to South Africa in 2020 is...

1.1.8 An example of an unforeseen occurrence:

1.1.9 Foreign market share refers to...

1.1.10 Technology that will give tourists quick access to travel-related information:

1.2 Give ONE reason for the decline in inbound arrivals to South Africa.

1.3 Choose the correct word(s) from those given in brackets.

1.4 Choose equipment needed to Facebook to a:

1.5 Arrange the cities in the CORRECT order from west to east.

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